Router light blue but no internet connection on devices
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Router light blue but no internet connection on devices
18-04-2020 10:21 AM
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Re: Router light blue but no internet connection on devices
18-04-2020 11:16 AM
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@Shaddicks Welcome to the forum.
It's always worth trying a factory reset on Plusnet hubs by pushing a paperclip or similar into the factory reset hole. Keep the switch closed for 30 seconds. It can take 10-15 minutes to come back to life.
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Re: Router light blue but no internet connection on devices
19-04-2020 11:55 AM
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Thanks for your post @Shaddicks Sorry for the issues with your connection.
Our tests are showing what's known as a bridge tap which is generally caused by faulty internal wiring. I'd recommend going through the steps explained Here to connect your router into the test socket, found behind the master telephone socket.
If you're still having problems can you report a fault to us online at http://faults.plus.net dropping us a reply to this thread afterwards so we can investigate further?
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