Router keeps restarting

[#1]

Recently my router which I've had for about a year has started to restart itself quite often. Does anyone know if this a firmware or hardware issue? Any help would be appreciated.

[#2]

Sorry to hear this.

We're definitely seeing the drops you're experiencing:

Is your router actually rebooting itself (the light goes to green) or just dropping the connection (the light turns orange)? I'm asking because it looks like we're detecting a potential fault close or within your property:

Test Outcome	Fail: Problem Explanation: [ OD508 ] Issue identified at or near to the end user premises. Access may be required to resolve the problem.
Test Outcome Code	GTC_FTTC_SERVICE_1625
Description	Impairment in copper joint detected most likely in local network. Please continue to submit a trouble report
Main Fault Location	CE
Sync Status	In Sync
Downstream Speed	35.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	Y
Fault Report Advised	Y
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	385.7
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-20M Downstream, Retransmission Low - 0.128M-10M Upstream, Retransmission High
Time Stamp	2019-01-24T22:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	11.6 Mbps	39.9 Mbps	27.1 Mbps
Up Stream Line Rate	0.8 Mbps	10.0 Mbps	9.7 Mbps
Up Time	465.0 Sec	900.0 Sec	889.8 Sec
Retrains	0.0	23.0	0.3

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-02-06T21:24:42Z	2019-02-06T21:39:42Z
Ingress Code Violation	6	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	117

If the light on the router goes green it may be worth us replacing it for you, however if it just goes orange, then I'd recommend trying the steps Here first before we look at replacing the router. Failing all that I'd head on over Here to raise a fault.

Hope this helps.

[#3]

Thanks for the reply. My hub just goes orange. Sometimes it does go back to being blue without me doing anything. Other times I do have to restart it. 

I will try testing the master socket and see what happens from there.

[#4]

OK, please let us know when you've been able to give that a try. - Adam

[#5]

I have taken the face plate off of my master socket and installed a micro filter. This did seem to cure the problem but yesterday my connection kept dropping out and the hub light went orange. Any help or idea on what I could do next? 

[#6]

Hi @sd01822, thank you for getting back to us and I'm sorry to hear the connection issue persists. After testing today there certainly still looks to be something out of place somewhere and upon raising a fault on the issue our suppliers have advised a engineer would be needed to come out and investigate further. In which case, I have updated your account with a fault ticket with information required from yourself so we can progress this fault further.

Your fault ticket can be seen here.
 

If you could please drop us a message on here after updating the ticket as we'll get this picked up for you as soon as possible.