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Router keeps resetting itself.

frankie1
Newbie
Posts: 1
Registered: ‎05-05-2019

Router keeps resetting itself.

Hi i joined plusnet about 3 weeks ago,and my router just keeps resetting itself, can be 5 times to 30 times aday, what the hell is wrong with it? i did all the tests but it still does it,any help would be good ty

 

2 REPLIES 2
Strat
Moderator
Moderator
Posts: 30,195
Thanks: 3,224
Fixes: 495
Registered: ‎14-04-2007

Re: Router keeps resetting itself.

Moderators Note
This topic has been moved from Tech Help to My Router.

 

 

Customer and Forum Moderator. Windows 10 Firefox 85.0.2 (64-bit)

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,232
Thanks: 5,916
Fixes: 985
Registered: ‎21-04-2017

Re: Router keeps resetting itself.

Hi there.

I'm sorry to hear you're experiencing connection problems.

Can you run through our troubleshooting guides here: http://goo.gl/5HXzWZ making sure your router is plugged into the test socket as explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If you're still experiencing problems, please feel free to PM me your username and I'll be happy to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team