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Router keeps resetting itself.

frankie1
Interested
Posts: 1
Registered: ‎05-05-2019

Router keeps resetting itself.

Hi i joined plusnet about 3 weeks ago,and my router just keeps resetting itself, can be 5 times to 30 times aday, what the hell is wrong with it? i did all the tests but it still does it,any help would be good ty

 

2 REPLIES 2
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Router keeps resetting itself.

Moderators Note
This topic has been moved from Tech Help to My Router.

 

 

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Gandalf
Community Gaffer
Community Gaffer
Posts: 25,912
Thanks: 9,535
Fixes: 1,512
Registered: ‎21-04-2017

Re: Router keeps resetting itself.

Hi there.

I'm sorry to hear you're experiencing connection problems.

Can you run through our troubleshooting guides here: http://goo.gl/5HXzWZ making sure your router is plugged into the test socket as explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If you're still experiencing problems, please feel free to PM me your username and I'll be happy to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I no longer have a regular presence here as I've moved on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet