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Router keeps resetting itself.

frankie1
Newbie
Posts: 1
Registered: ‎05-05-2019

Router keeps resetting itself.

Hi i joined plusnet about 3 weeks ago,and my router just keeps resetting itself, can be 5 times to 30 times aday, what the hell is wrong with it? i did all the tests but it still does it,any help would be good ty

 

2 REPLIES 2
Strat
Community Veteran
Posts: 31,320
Thanks: 1,609
Fixes: 565
Registered: ‎14-04-2007

Re: Router keeps resetting itself.

Moderators Note
This topic has been moved from Tech Help to My Router.

 

 

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Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Router keeps resetting itself.

Hi there.

I'm sorry to hear you're experiencing connection problems.

Can you run through our troubleshooting guides here: http://goo.gl/5HXzWZ making sure your router is plugged into the test socket as explained here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

If you're still experiencing problems, please feel free to PM me your username and I'll be happy to look into this for you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet