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I have been having this issue now for several weeks & just get 'well now it's OK' when I contact support (true - BUT absolutely NO HELP...) - are there no logs ?
The only information that I've been sent is for another 'openreach socket' - do you not support fibre ?
Moderator's note by Mike (Mav): This thread is now in the appropriate board.
Forum Moderator and CustomerCourage is resistance to fear, mastery of fear, not absence of fear - Mark TwainHe who feared he would not succeed sat still