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Router keeps failing

Posts: 1
Registered: ‎15-07-2020

Router keeps failing

Over the last week my router has failed 3 times. Although I managed to get it working by following the re-connection instructions.  The light flashes orange, then when I restart it goes green then turns blue for a few seconds and then flashes orange again.  This can go on for 20 minutes before it starts working normally.  I'm currently working from home and it  failed this afternoon during a Microsoft team call with my colleagues.  I'm losing confidence in the service that Plusnet provides. I need to know if my router needs replacing, but I can't get through to customer services either on line or via the phone which is very frustrating.  I thought Talk Talk was bad, but at least I could get through to them.   You only find out how good your service provider is when there is a problem and I've found out the hard way!  If these posts are being monitored by Plusnet support, please help me!

Posts: 22,393
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: Router keeps failing

Moderator's note(s):

Thread moved from Community Site Feedback to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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