Router keeps disconnecting
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- Router keeps disconnecting
Router keeps disconnecting
07-08-2018 7:05 AM
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My router disconnects at least once a day. Been doing it now for a couple of weeks. Apart from being an inconvenience while it happens I am more concerned that this will effect my overall speed. I understand they are supposed to be left on to allow the speed to normalise. So disconnect regularly is not good.
I have done all the normal checks. Master socket, filter, removing devices etc etc.
Ta
Re: Router keeps disconnecting
07-08-2018 2:30 PM
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Re: Router keeps disconnecting
07-08-2018 8:29 PM
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Re: Router keeps disconnecting
07-08-2018 10:29 PM
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I AM HAVING THE SAME PROBLEMS, THEY BLAMED BT ON FRIDAY LAST WEEK, BUT THE ROUTER IS NO BETTER ,THE WHOLE SYSTEM NEEDS A BIG SAHKE, INCLUDING THE TECHNICAL SIDE, THEY ARE ALL SMOOTH TALKING VERY APOLOGETIC AND THATS AS FAR AS THEY GO, I REGRET LEAVING PREVIOUS PROVIDER
Re: Router keeps disconnecting
08-08-2018 12:01 PM
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Hi @wilkygr52
Sorry to hear you are experiencing issues with your broadband service.
I have investigated the issue for you and we are no longer able to detect an external fault however, we are seeing multiple drops in the service.
Can you run through our troubleshooting guides here.
If you continue to experience problems after this, please reply to ticket here which I have updated with the above information. This is so we can investigate the matter further.
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