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Router issues

AsrarQ
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-01-2021

Router issues

I have been a customer for a number of years and just a few days ago my router would just have the power light on and non of the other ones are on. After a few resets it would start to work but sometimes i would need to keep trying to reset for an hour or more before it starts (reset and then try after 5 min and then after 10 min and just leave small gaps and keep trying). I think it might be too old and has developed an issue now. Picture attached. the router is Technicolor TG582n Fibre Route and i have had it since 2014.

Tags (3)
2 REPLIES 2
AsrarQ
Hooked
Posts: 5
Thanks: 1
Registered: ‎15-01-2021

Re: Router issues

I have tried to contact support but just waiting for a long time. Not sure what else I can do as I don't have any replies and just have to suffer.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,573
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Router issues

Thanks for your post @AsrarQ 

I'm sorry for the issues with your router. I've ordered a more modern router for you now you should receive within 3 to 5 working days, and this will replace the Openreach modem as well that I believe you might still have. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet