Over the last 3 days my router has gone through a routine of losing the wifi connection. First the light flashes green, then steady green, then flashing orange, then steady orange with the broadband light on then back to blue. It is painful as I am working from home and require a constant connection for online meetings. Please could you advise why it is going through this pattern at least every couple of hours. I have switched from another provider and over the last 3 years have never had a broadband issue, so I know my line is pretty solid, especially as my phone is all good too. Thank you.
Re: Router issues
Hi @jenhen70, I would first advise having a run through our troubleshooting steps here: https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If the issues then persist, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further.