cancel
Showing results for 
Search instead for 
Did you mean: 

Router issues

Highlighted
Newbie
Posts: 3
Registered: ‎25-09-2020

Router issues

Over the last 3 days my router has gone through a routine of losing the wifi connection.  First the light flashes green, then steady green, then flashing orange, then steady orange with the broadband light on then back to blue.  It is painful as I am working from home and require a constant connection for online meetings.  Please could you advise why it is going through this pattern at least every couple of hours.  I have switched from another provider and over the last 3 years have never had a broadband issue, so I know my line is pretty solid, especially as my phone is all good too.  Thank you.

2 REPLIES 2
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 425
Thanks: 52
Fixes: 25
Registered: ‎30-03-2020

Re: Router issues

Hi @jenhen70, I would first advise having a run through our troubleshooting steps here:  https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

If the issues then persist, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further.

 Noor
 Plusnet Help Team
Highlighted
Moderator
Moderator
Posts: 29,962
Thanks: 3,157
Fixes: 481
Registered: ‎14-04-2007

Re: Router issues

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 83.0 (64-bit)