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Router is blue but not working

Jaxks
Interested
Posts: 2
Registered: ‎03-10-2021

Router is blue but not working

Says no Internet access
5 REPLIES 5
jab1
Aspiring Legend
Posts: 12,288
Thanks: 3,901
Fixes: 153
Registered: ‎24-02-2012

Re: Router is blue but not working

Welcome to the forums, @Jaxks . Has it worked previously?

John
Jaxks
Interested
Posts: 2
Registered: ‎03-10-2021

Re: Router is blue but not working

Yes only today it let's me connect any device but can't get Internet access
jab1
Aspiring Legend
Posts: 12,288
Thanks: 3,901
Fixes: 153
Registered: ‎24-02-2012

Re: Router is blue but not working

OK. How long have you been with Plusnet?

John
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Router is blue but not working

Moderators Note
This topic has been moved from ADSL Broadband to My Router.
Windows 10 Firefox 107.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
TheMightyAJ
Plusnet Help Team
Plusnet Help Team
Posts: 2,487
Thanks: 371
Fixes: 124
Registered: ‎26-03-2018

Re: Router is blue but not working

Hi @Jaxks,

I'm sorry to hear that you're experiencing this issue. I've attempted to locate your account but I'm afraid I haven't been able to do so. Please could you send me a Private Message with your username so that we may investigate further?

 

- Alex, Plusnet Leeds

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team