cancel
Showing results for 
Search instead for 
Did you mean: 

Router firmware update required

novomax
Newbie
Posts: 3
Registered: ‎30-09-2017

Router firmware update required

 

 

Having difficulties watching on demand TV and wifi signal. Checked and the last time the router was updated was 11/8/17.

 

Software version 4.7.5.1.83.8.237.2.2 | Last updated 11/08/17

 

How can I get the latest update?

2 REPLIES 2
mort7890
Pro
Posts: 519
Thanks: 84
Fixes: 4
Registered: ‎28-06-2007

Re: Router firmware update required

Looks like you are on the latest update as mine shows _ Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17.

Perhaps a router reboot will help.

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 275
Fixes: 57
Registered: ‎26-03-2018

Re: Router firmware update required

Hi @novomax 

 

Sorry to hear you are having issues. 

 

I've checked your accounts router logs and can see that there has been an uninterrupted session for 180+ days. 

 

We would expect a healthy line to have a few drops during this time. 

 

Could you take @mort7890 advice and reboot your router please? Just the once. 

 

Are you noting issues just on wireless connections? Could you please take a look our Wireless Diagnostic troubleshooting steps here please. 

 

Let us know how you get on. 

 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team