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Router firmware update required

Posts: 3
Registered: ‎30-09-2017

Router firmware update required



Having difficulties watching on demand TV and wifi signal. Checked and the last time the router was updated was 11/8/17.


Software version | Last updated 11/08/17


How can I get the latest update?

Posts: 547
Thanks: 86
Fixes: 4
Registered: ‎28-06-2007

Re: Router firmware update required

Looks like you are on the latest update as mine shows _ Plusnet Hub One | Software version | Last updated 19/07/17.

Perhaps a router reboot will help.

Seasoned Champion
Posts: 1,640
Thanks: 250
Fixes: 57
Registered: ‎26-03-2018

Re: Router firmware update required

Hi @novomax 


Sorry to hear you are having issues. 


I've checked your accounts router logs and can see that there has been an uninterrupted session for 180+ days. 


We would expect a healthy line to have a few drops during this time. 


Could you take @mort7890 advice and reboot your router please? Just the once. 


Are you noting issues just on wireless connections? Could you please take a look our Wireless Diagnostic troubleshooting steps here please. 


Let us know how you get on. 



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 Plusnet Help Team