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Router firmware update required

novomax
Newbie
Posts: 3
Registered: ‎30-09-2017

Router firmware update required

 

 

Having difficulties watching on demand TV and wifi signal. Checked and the last time the router was updated was 11/8/17.

 

Software version 4.7.5.1.83.8.237.2.2 | Last updated 11/08/17

 

How can I get the latest update?

2 REPLIES 2
mort7890
Pro
Posts: 580
Thanks: 92
Fixes: 4
Registered: ‎28-06-2007

Re: Router firmware update required

Looks like you are on the latest update as mine shows _ Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17.

Perhaps a router reboot will help.

MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Router firmware update required

Hi @novomax 

 

Sorry to hear you are having issues. 

 

I've checked your accounts router logs and can see that there has been an uninterrupted session for 180+ days. 

 

We would expect a healthy line to have a few drops during this time. 

 

Could you take @mort7890 advice and reboot your router please? Just the once. 

 

Are you noting issues just on wireless connections? Could you please take a look our Wireless Diagnostic troubleshooting steps here please. 

 

Let us know how you get on. 

 

MoR