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Router firmware update outstanding

Posts: 2
Registered: ‎08-11-2020

Router firmware update outstanding

Several weeks ago I raised a ticket with the PlusNet help desk for getting the latest firmware pushed to my Hub One router.  It was passed around from team to team, and I chased it a few times. 

The ticket has not been resolved and annoyingly has now auto-closed!!

How to I arrange to get the latest firmware onto it please?

It's still on the factory version (Software version Last updated Unknown). 

Thank you ...

Community Gaffer
Community Gaffer
Posts: 16,886
Thanks: 4,977
Fixes: 316
Registered: ‎04-04-2007

Re: Router firmware update outstanding

This has been sorted.

You'll need to reboot the router at your side to apply the update.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵