Router disconnects when traffic is high
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Router disconnects when traffic is high
06-06-2020 10:23 PM
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My router seems to lose the connection to the PPPoE whenever I start an application downloading a lot (youtube-dl, Steam, sftp). I there something I can check on my side to understand why this happens?
Re: Router disconnects when traffic is high
06-06-2020 11:16 PM
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This topic has been moved from Fibre Broadband to My Router.
Customer and Forum Moderator. Windows 10 Firefox 100.0 (64-bit)
Re: Router disconnects when traffic is high
07-06-2020 2:44 PM
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Hi @eapetitfils
If you haven't already done so, I would first advise having a run through our troubleshooting steps here: https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
If the issues then persists in the test socket, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further.
Re: Router disconnects when traffic is high
07-06-2020 2:48 PM
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Hi @eapetitfils, welcome to the forums! I've checked this out for you and sent a Hub One router out to see if this helps eliminate this issue. Let us know if you still have problems following this.
Re: Router disconnects when traffic is high
07-06-2020 9:05 PM
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