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Router disconnects when traffic is high

eapetitfils
Newbie
Posts: 2
Registered: ‎06-06-2020

Router disconnects when traffic is high

My router seems to lose the connection to the PPPoE whenever I start an application downloading a lot (youtube-dl, Steam, sftp). I there something I can check on my side to understand why this happens?

4 REPLIES 4
Strat
Moderator
Moderator
Posts: 30,219
Thanks: 3,229
Fixes: 495
Registered: ‎14-04-2007

Re: Router disconnects when traffic is high

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 86.0 (64-bit)

tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 455
Thanks: 61
Fixes: 28
Registered: ‎30-03-2020

Re: Router disconnects when traffic is high

Hi @eapetitfils

If you haven't already done so, I would first advise having a run through our troubleshooting steps here:  https://www.plus.net/help/broadband/connection-troubleshooting/ and getting your router connected into the test socket for the time being as shown here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242

 

If the issues then persists in the test socket, please log a fault here with us: https://faults.plus.net and if you let us know once done, we can investigate further.

 Noor
 Plusnet Help Team
WillF
Plusnet Help Team
Plusnet Help Team
Posts: 219
Thanks: 52
Fixes: 21
Registered: ‎31-03-2020

Re: Router disconnects when traffic is high

Hi @eapetitfils, welcome to the forums! I've checked this out for you and sent a Hub One router out to see if this helps eliminate this issue. Let us know if you still have problems following this.

If this post resolved your issue please click the 'This fixed my problem' button
 Will
 Plusnet Help Team
eapetitfils
Newbie
Posts: 2
Registered: ‎06-06-2020

Re: Router disconnects when traffic is high

Thanks a lot, I'll check the results after the installation.