Router disconnecting
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- Router disconnecting
Router disconnecting
31-07-2021 7:33 AM
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I can be connected on my phone, go to work and when I come back in I have to try endlessly to put in the router password.
Re: Router disconnecting
31-07-2021 8:48 AM
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Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router disconnecting
31-07-2021 8:49 AM
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You could try splitting the 2.4 and 5GHz wifi bands, it sometimes helps with wireless issues
Navigate in a web browser to 192.168.1.254.
Click Advanced Settings
Enter your Hub admin password when prompted (unless you've changed it, you'll find the default password on the settings card)
Continue to Advanced Settings.
Click on Wireless.
Click 5GHz tab.
Change 'Sync with 2.4Ghz' to No.
Change the name of the 'Wireless SSID' - I added a '_5' on the end.
Save the changes.
You can then select which one you want per device.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Router disconnecting
02-08-2021 10:34 AM
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Hi @Nanoo79
Thanks a lot for reaching out, I'm sorry to hear that you're having problems with your router. sounds like an authentication issue here. Give your router a factory reset using the reset hole that you'll find at the back, and then follow these steps:
1. Make sure that your device is connected to the router, open up a web browser, and in the URL Field, enter 192.168.1.254, you should now be on your Plusnet Hub One Manager.
2. Navigate to Advanced Settings, you’ll now be asked to enter your admin password, this can be found on the router itself.
3. You should now see a sub-menu, select “Broadband”. Scroll down, and click “Disconnect”
4. You should now be able to edit your Broadband Username and Password. Your Broadband Username will be accountusername:plusdsl.net, and your Password will be the one that you use to log into your online Member Centre.
5. Click “connect”, you should now be good to go.
Let us know know how you get on after doing that, if the issue persists, we'll look into sending out a new router.
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