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Router disconnected

Bethanygilmore
Newbie
Posts: 2
Registered: ‎29-10-2020

Router disconnected

Internet light is red, i reset it and its connected then still doesnt work. Shortly after the light goes red again. Click connect and nothing happens. This is the second time since i moved in a month ago.
1 REPLY 1
bill888
Aspiring Champion
Posts: 1,089
Thanks: 192
Fixes: 32
Registered: ‎18-10-2008

Re: Router disconnected

You may have a fault on the line, or the hub could be faulty.

 

If your property doesn't have a modern filtered socket which has separate two sockets, one for phone, other for broadband, have you tried the test socket?

https://youtu.be/uodbwMBBNMc 

 

You should phone Plusnet and report the problem imho.