Router connected but can't connect to internet

[#1]

Hi, not sure if anyone can help me, but I was supposed to be set up with Plusnet Broadband on 3/7 and I got a text on the 4/7 saying my home phone service is ready, is that the text I am waiting for re broadband being ready? I have turned router on and it says it's connected (blue) and I can connect to it on my phone but can't access any internet pages or Facebook etc. The router is saying it's connected as username setup@ rather than my username but if I put my username and password in it won't connect. Don't want to wait on the phone for ages to find out it's not ready yet (it is 3 days late if that's the case!) so any help would be appreciated! Thanks!

[#2]

Hi, If it connects using the 'setup' user but not your own username/password then it would appear that, although your broadband is actually active, your account hasn't been activated automatically and so the auto-configuration isn't working. I'm sure one of the PlusNet help team will be along shortly to assist...

[#3]

Thank you! Glad it doesn't appear to be that it's not ready yet. Hopefully they will be able to sort today. Thanks again for the reply.

[#4 · Accepted solution]

Sorry for the delayed response.

I've just activated your account so you should be able to get online.

Let us know if you're still having issues.

[#5]

Thanks it's now working.

[#6]

Glad to hear it's working!