cancel
Showing results for 
Search instead for 
Did you mean: 

Router and Citrix

Keela
Newbie
Posts: 2
Registered: 10-04-2016

Router and Citrix

Good morning all

I'm using my work laptop via Citrix and have the following problem:

Logging into Citrix isn't a problem however when I try to open Microsoft Outlook I get the following message "could not open Outlook.  The information store could not be found".  I also cannot gain access to Microsoft Lync, the Internet or works intranet.  The only thing I can get access to are my files stored on my works server.

I have contacted my works IT department and they are not sure what the issue is as I am clearly connecting to their server.  They keep repeating "its Plusnet, we always have problems with them, just reboot both your router and laptop and re-try". Not helpful at all as I have done this several times now with no luck.

can anyone help please?

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 12,849
Thanks: 669
Fixes: 64
Registered: 04-04-2007

Re: Router and Citrix

I don't suppose your place of work is affiliated with the government in any way? We're aware of some recent VPN issues affecting connectivity to some government organisations.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Keela
Newbie
Posts: 2
Registered: 10-04-2016

Re: Router and Citrix

No they are not.

I was working away fine on Thursday, logged back in Friday to these error messages.  I took my laptop into work yesterday to synchronise to the network just in case that had something to do with it (more like wishful thinking) but no joy.

Community Gaffer
Community Gaffer
Posts: 12,849
Thanks: 669
Fixes: 64
Registered: 04-04-2007

Re: Router and Citrix

It'll not be what I thought it was then. Not unless the problem started around mid-March. With this issue excepted, there's nothing (Plusnet) network-side that should be causing you any problems Huh

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵