Router and Citrix

[#1]

Good morning all

I'm using my work laptop via Citrix and have the following problem:

Logging into Citrix isn't a problem however when I try to open Microsoft Outlook I get the following message "could not open Outlook.  The information store could not be found".  I also cannot gain access to Microsoft Lync, the Internet or works intranet.  The only thing I can get access to are my files stored on my works server.

I have contacted my works IT department and they are not sure what the issue is as I am clearly connecting to their server.  They keep repeating "its Plusnet, we always have problems with them, just reboot both your router and laptop and re-try". Not helpful at all as I have done this several times now with no luck.

can anyone help please?

[#2]

I don't suppose your place of work is affiliated with the government in any way? We're aware of some recent VPN issues affecting connectivity to some government organisations.

[#3]

No they are not.

I was working away fine on Thursday, logged back in Friday to these error messages.  I took my laptop into work yesterday to synchronise to the network just in case that had something to do with it (more like wishful thinking) but no joy.

[#4]

It'll not be what I thought it was then. Not unless the problem started around mid-March. With this issue excepted, there's nothing (Plusnet) network-side that should be causing you any problems