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Router/WAN connection restarts randomly

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Newbie
Posts: 4
Registered: ‎19-12-2017

Router/WAN connection restarts randomly

My WAN seems to randomly drop several times a day

It used to be once every week, but seems to be getting worse and has happened twice in the last few hours

Helpdesk and Event logs below

 

Each restart always starts with "PPP LCP Send Termination Request [User request]" but can tell you its not something I'm requesting

 

Very frustrating playing competitive games

 

1. Product name: Plusnet Hub
2. Serial number: +081441+NQ71604687
3. Firmware version: Software version 4.7.5.1.83.8.263 Last updated 27/03/19
4. Board version: Plusnet Hub One
5. DSL uptime: 0 days, 00:24:06
6. Data rate: 6473 / 27276
7. Maximum data rate: 6472 / 27713
8. Noise margin: 6.0 / 3.5
9. Line attenuation: 32.9 / 27.4
10. Signal attenuation: 32.8 / 23.7
11. Data sent/received: 31.7 GB / 346.8 GB
12. Broadband username: aligreen2099@plusdsl.net
13. 2.4 GHz Wireless network/SSID: PLUSNET-PX72
14. 2.4 GHz Wireless connections: Disabled
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: 10
17. 5 GHz Wireless network/SSID: PLUSNET-PX72
18. 5 GHz Wireless connections: Disabled
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: 36
21. Firewall: Default
22. MAC Address: f4:6b:ef:36:ed:2c
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0