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Router Not Connectig to the Internet

AllySteel
Newbie
Posts: 1
Registered: ‎29-10-2018

Router Not Connectig to the Internet

We’ve moved house and brought the old router with us. The phone line transferred across and works when plugged in. We can connect to the router but the router won’t connect to the internet.

Any suggestions?

I’ve tried contacting Plusnet on the phone and online and get no where, passed from one person to another who all put me on hold and say it’s some else I need to speak to.
1 REPLY 1
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Router Not Connectig to the Internet

Hi @AllySteel,

 

Welcome to the forums. I'm sorry you're having issues with your connection. 

 

I think I've resolved the problem if you could check and let me know. Hopefully I have, but I'll await your feedback. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team