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Router Logs Out Every Day

bencarrlive
Newbie
Posts: 1
Registered: ‎05-11-2020

Router Logs Out Every Day

Morning, 

 

At least once a day, sometimes many times a day, the internet disconnects. I have to go into hub manager and log back in with my own details every day after it changes to the default account info and disconnects from the internet. 

 

Seen this issue come up a lot in other threads but with no fixes that have worked. We've called twice - once didn't solve anything and the second time we were disconnected. 

3 REPLIES 3
wakeman
Aspiring Pro
Posts: 238
Thanks: 54
Fixes: 3
Registered: ‎20-04-2020

Re: Router Logs Out Every Day

@bencarrlive  Welcome to the forums.

Is this with a PlusNet Hub One router?

If it is have you tried the factory reset option, in case its some corruption.

Do you have another router you can try?

Have you gone through the troubleshooting guide for broadband issues on the website. 

Strat
Moderator
Moderator
Posts: 30,513
Thanks: 3,429
Fixes: 514
Registered: ‎14-04-2007

Re: Router Logs Out Every Day

Moderators Note
This topic has been moved from Fibre Broadband to My Router.

Customer and Forum Moderator. Windows 10 Firefox 89.0 (64-bit)

bobpullen
Community Gaffer
Community Gaffer
Posts: 15,023
Thanks: 2,667
Fixes: 170
Registered: ‎04-04-2007

Re: Router Logs Out Every Day

The problem is almost certainly because your router isn't correctly registered on the hardware management platform.
If you drop me a private message containing your account username and router serial number, then I'll sort it out tomorrow.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵