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Router Keeps losing credentials

BenDyson
Newbie
Posts: 3
Registered: ‎13-08-2020

Router Keeps losing credentials

I've managed to find my issue in this post from 2019. https://community.plus.net/t5/My-Router/Anyone-having-their-router-forget-their-password/td-p/165167...

I'm getting the exact same issue. I just need someone from plusnet to sort the issue. @Gandalf you managed to do this in the previous post.

If you can confirm that the account is properly activated at your side it would be helpful for one of your agents to call me to discuss further.

Tags (2)
3 REPLIES 3
BenDyson
Newbie
Posts: 3
Registered: ‎13-08-2020

Re: Router Keeps losing credentials

Hi plusnet

Anyone there give a flying? Would be nice to get some sort of response.

Ta
bobpullen
Community Gaffer
Community Gaffer
Posts: 14,832
Thanks: 2,423
Fixes: 163
Registered: ‎04-04-2007

Re: Router Keeps losing credentials

@BenDyson your account is fine. Your router is not correctly registered on the hardware management platform though. I've corrected that for you, so things should be sorted moving forwards. Shout up if not.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

BenDyson
Newbie
Posts: 3
Registered: ‎13-08-2020

Re: Router Keeps losing credentials

Thanks for that. I'll keep an eye on it and confirm.