Router Issues
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Router Issues
07-04-2020 1:17 PM
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Hi have been experiencing issues with my router / WiFi.
All my devices keep disconnecting from the WiFi then are unable to reconnect as the response received from the router is incorrect password ( which its not ) they will eventually reconnect once I re boot the router.
An Openreach engineer visited on March 10th, they advised I need the router replacing and said it would be logged in his report.
I have tried repeatedly to contact plus net help desk with out success
The issue is I am a recruitment manager for the NHS working on the nightingale hospital and need this issue resolved ASAP as I cannot remotely work
Re: Router Issues
07-04-2020 1:19 PM
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This topic has been moved from Fibre Broadband to My Router.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Router Issues
09-04-2020 4:06 PM
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Hi @johnpage,
I'm very sorry for the inconvenience that this issue is causing you at this critical time and for the delay in getting back to you on here.
I have ordered your replacement router now. Due to the circumstances, there is no charge for the replacement router or its postage. It'll be sent via First Class Royal Mail but please allow 3-5 working days for delivery.
Re: Router Issues
10-04-2020 11:47 AM
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Thank you @EmilyD for sorting this, its been quite stressful to find solutions
You really are a life saver, literally on this occasion.
Kind Regards
John Page
Recruitment Services Manager
Barts Health NHS Trust
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