Router Issues
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- Re: Router Issues
Router Issues
27-12-2018 11:53 PM
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Re: Router Issues
28-12-2018 8:58 AM - edited 28-12-2018 8:59 AM
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You need to find the little card, that came with the router.
I know it's hindsight, but in furture write the router and wifi passwords into a text file on your desktop, and make a backup onto flashpen or print it out.
Hope you get it sorted
All the best
Re: Router Issues
28-12-2018 9:02 AM
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Moderator's Note(s)
Thread moved from Broadband to My Router.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Router Issues
28-12-2018 9:21 AM
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Hi @EuanMarsden, thanks for your post and welcome to our Community Forums.
Don't worry, we can easily help you to resolve this issue.
I've tried to locate which model of router you're using but have been unable to link your forum account to a home broadband account and so I need to ask; which model of router are you currently using?
I'll be able to get instructions over to you on how you can resolve this issue as soon as we know.
Re: Router Issues
28-12-2018 10:03 AM - edited 28-12-2018 10:06 AM
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Have you looked all over the router? Most also have a label stuck on them somewhere with both the router log in details and wireless password.
Moderator and Customer
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Re: Router Issues
28-12-2018 12:07 PM
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Yes - as has been said let us know the model of the router.
Are you using a PlusNet supplied router, or your own one? On the PlusNet Hub One for example there is a pull out card at the back with all of the details on, and I believe they are also printed on the router itself.
I would check ours but I am not round their property at the moment.
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