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Router Disconnecting at the Same Time Everyday

Sandrajward
Newbie
Posts: 1
Registered: a month ago

Router Disconnecting at the Same Time Everyday

Internet has been dropping at the same time every night for the past few weeks, it comes up saying "disconnected" from the internet making me re-enter my passwords into it so after a few seconds it says "connected" then proceeds to do the same thing the next night. i came to see if there was a way this could be fixed as it is a huge inconvenience when i am using the internet and and then i get kicked offline. I get redirected to the log in page each time and it happens only to the router as all devices go offline albeit Ethernet or wireless connection. Phone line is clear with slight crackles every so often.

Is there any way to keep the router connected to the internet without having to log back into it each day as it is very annoying, I've never had to do this with any other ISP.

 

2 REPLIES
Moderator
Moderator
Posts: 18,220
Thanks: 2,701
Fixes: 208
Registered: 06-04-2007

Re: Router Disconnecting at the Same Time Everyday

Moderator's note:

Thread moved from Plusnet Feedback to My Router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 314
Thanks: 124
Fixes: 26
Registered: 26-03-2018

Re: Router Disconnecting at the Same Time Everyday

Hi @Sandrajward,

 

I'm sorry that your connection is dropping and for any inconvenience that this is causing you. I've tested your line and the test has picked up an external issue. For reference, the test result is as follows:

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1613
Description Potential HR Joint detected on GEA service. Please continue to submit a trouble report
Main Fault Location CE
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 247.6
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Regular Interference Observed Daily
Service Impact Retrains Observed
Interference Duration Longest Occurrence From 10:30 to 10:45
Interference Location Unknown
Interference Observed In Days 11
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2018-07-30T13:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 40.0 Mbps 39.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 770.0 Sec 900.0 Sec 897.2 Sec
Retrains 0.0 5.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-08-12T12:47:06.888+01:00 2018-08-12T13:02:06.888+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

I've raised this to our suppliers for further investigation and we should receive an update on this within the next 72 hours - our faults team will be in touch once we have this.

 

Please let us know if there's anything that you'd like to discuss in the meantime.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team