cancel
Showing results for 
Search instead for 
Did you mean: 

Return or recycle old router

Highlighted
Newbie
Posts: 2
Registered: ‎29-04-2020

Return or recycle old router

Hi,

 

I left Plusnet a while months back, and recieved an email a few months ago saying that a returns bag for my router was on its way to help re-use it, but it never arrived. I would like to dispose of it in as responsible a way as possible. If it's possible to re-send the bag, I would be very grateful. Do contact me for my address if that's needed.

 

Many thanks,

 

Gerard

11 REPLIES 11
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 46
Thanks: 10
Fixes: 1
Registered: ‎09-03-2020

Re: Return or recycle old router

Hi Gerard,

 

Thank you for your e-mail.

 

So that I can assist you further, can you please private-message me your account Username?

 

Best Wishes

- Ken

 Ken Bryant
 Plusnet Help Team
Highlighted
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Re: Return or recycle old router

Hello Orwell,

Please could I request the same? Can't see how to private message you.

Cheers.

p.s. You're my favourite author Smiley

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 2,187
Thanks: 47
Fixes: 17
Registered: ‎24-07-2014

Re: Return or recycle old router

I've located your account and re-sent the returns bag. Apologies it didn't arrive previously.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
Highlighted
Newbie
Posts: 2
Registered: ‎29-04-2020

Re: Return or recycle old router

That's brilliant, thank you!

Highlighted
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Re: Return or recycle old router

Please could you send me one too?
Thanks.
Highlighted
Newbie
Posts: 1
Registered: ‎03-06-2020

Re: Return or recycle old router

Hi 👋

 

I have a plusnet wifi modem/router I'd like to return as well. Can I get packaging to return it to plusnet please?

 

Geoff

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,719
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Return or recycle old router

Hey @rstiff & @geoffwa

 

I've processed a returns bag for you both. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Highlighted
Newbie
Posts: 1
Registered: ‎03-06-2020

Re: Return or recycle old router

I would also like to return my old plusnet router. can you please send me a returns bag?

thanks

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,719
Thanks: 175
Fixes: 75
Registered: ‎06-08-2018

Re: Return or recycle old router

Sorted for you @firefox99

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Highlighted
Grafter
Posts: 36
Thanks: 7
Registered: ‎20-11-2014

Re: Return or recycle old router

If anyone needs to return their old router, perhaps worth pointing out that you can generate your own returns label via:

https://www.plus.net/help/broadband/returns/#send-your-router-to-us

 

Highlighted
Newbie
Posts: 3
Thanks: 1
Registered: ‎07-05-2020

Re: Return or recycle old router

👍 Though Plusnet sent suitable packaging (from recycled materials) and a sticky label - so it was very easy and convenient to return.