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Resets and repeat solid red light and b on router

mattoh
Hooked
Posts: 5
Registered: ‎28-02-2017

Resets and repeat solid red light and b on router

Hi everyone,
For the past two night my router keeps changing to red with a red b - so no internet access. I've been a customer for 2 years and this hasnt happened for a long time so it is really out of the blue. To try and fix it I've done a few resets, I even went into the settings and reset so I would need to put in my plusnet email and password again. It changes back to blue for a bit but then goes red again. Any advice? At the moment it's on blue but it would be good to know what I can do differently / do to fix in future. I have a HubOne and am not tech savvy.

Thank you!
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,574
Thanks: 10,294
Fixes: 1,600
Registered: ‎21-04-2017

Re: Resets and repeat solid red light and b on router

Hi there.

Sorry that you've been having issues.

It looks like your router is struggling to maintain a connection with our hardware management system. I've given it a nudge over here now. Could you factory reset your router once more by pushing a paperclip into the reset pinhole at the back for 20 seconds letting us know how things go afterwards and if you continue to experience problems?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet