Hi everyone, For the past two night my router keeps changing to red with a red b - so no internet access. I've been a customer for 2 years and this hasnt happened for a long time so it is really out of the blue. To try and fix it I've done a few resets, I even went into the settings and reset so I would need to put in my plusnet email and password again. It changes back to blue for a bit but then goes red again. Any advice? At the moment it's on blue but it would be good to know what I can do differently / do to fix in future. I have a HubOne and am not tech savvy.
It looks like your router is struggling to maintain a connection with our hardware management system. I've given it a nudge over here now. Could you factory reset your router once more by pushing a paperclip into the reset pinhole at the back for 20 seconds letting us know how things go afterwards and if you continue to experience problems?
If this post resolved your issue please click the 'This fixed my problem' button