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Remote desktop via the Plusnet Sagemcom

Roxolanna
Newbie
Posts: 2
Registered: 01-05-2018

Remote desktop via the Plusnet Sagemcom

Hello,

What configuration is required on the plusnet router for this to work?

I know rdp traffic is on 3389 and I have set up port forwarding to the lan ip of my windows 8 machine but I still can't make a connection from outside. The port forwarding I've done is for Windows terminal services, couldn't see anything on the router which would be more specific.

Am I missing something here?

Thanks in advance

Roxolanna

PS I do have a fixed ip.

2 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,324
Thanks: 1,110
Fixes: 89
Registered: 04-04-2007

Re: Remote desktop via the Plusnet Sagemcom

Hi there,

You need to create a new game/application, add an entry for TCP port 3389 and then Apply.

rdp-1.JPG

Navigate back to the port forwarding page, assign your new application to the Windows 8 machine, Add then Apply:

rdp-2.JPG

You'll also need to ensure you have remote connections enabled on the Windows machine, and that your network connection is recognised as 'Private' and not 'Public':

rdp-3.JPG

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Roxolanna
Newbie
Posts: 2
Registered: 01-05-2018

Re: Remote desktop via the Plusnet Sagemcom

Thanks Bob. Still unable to connect though. My router is ever so slightly different (see screenshot) but it follows the same logic. My network is private as specified.

 

Any ideas?