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Red power light on router - connection down

gavmax
Newbie
Posts: 1
Registered: ‎06-02-2018

Red power light on router - connection down

My connection dropped on Saturday night and the router is displaying a red light under power.

Tried the suggested turning on and off via mains, as well as holding the reset button for 20 seconds, but sadly to no avail.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 5,969
Thanks: 579
Fixes: 219
Registered: ‎01-01-2012

Re: Red power light on router - connection down

Sorry to hear that.

It's likely the router has gone faulty but as it's out of it's warranty period we can't send a replacement I'm afraid.

If you call us on 0800 013 2632 we'll see what your options are.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team