Red power light on router - connection down

[#1]

My connection dropped on Saturday night and the router is displaying a red light under power.

Tried the suggested turning on and off via mains, as well as holding the reset button for 20 seconds, but sadly to no avail.

[#2]

Sorry to hear that.

It's likely the router has gone faulty but as it's out of it's warranty period we can't send a replacement I'm afraid.

If you call us on 0800 013 2632 we'll see what your options are.