Red power light on modem

[#1]

Help! The power light has gone red on my router last night. Tried all the usual switching off, pin in the reset button and nothing's happening. We have no internet......what can I do please on a rainy weekend with two teenage boys, aghhhhhh!

[#2]

Hi @rosieshaw

Welcome to the fourms.

From doing a quick search, red power light looks like your router is faulty.
For example I found this thread with a similar issue.

I assume you're using PlusNet supplied hardware. If so I am sure a member of staff can arrange a replacement to be sent ASAP.

They may want your old one back, in which case PlusNet can include a returns bag?

Someone can correct me if I am wrong.

EDIT: Just found another thread with a similar problem if that is the hardware you're using.

[#3]

Welcome to the Community Forums @rosieshaw

A red power light usually indicates the router has failed to start up. I can see that a new router has been ordered, let us know how you get on with it!