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Red power light on modem

rosieshaw
Newbie
Posts: 1
Registered: 26-01-2018

Red power light on modem

Help! The power light has gone red on my router last night. Tried all the usual switching off, pin in the reset button and nothing's happening. We have no internet......what can I do please on a rainy weekend with two teenage boys, aghhhhhh!

2 REPLIES
Community Veteran
Posts: 3,475
Thanks: 348
Fixes: 4
Registered: 05-04-2007

Re: Red power light on modem

Hi @rosieshaw

Welcome to the fourms.

From doing a quick search, red power light looks like your router is faulty.
For example I found this thread with a similar issue.

I assume you're using PlusNet supplied hardware. If so I am sure a member of staff can arrange a replacement to be sent ASAP.

They may want your old one back, in which case PlusNet can include a returns bag?

Someone can correct me if I am wrong.

EDIT: Just found another thread with a similar problem if that is the hardware you're using.

Plusnet Staff
Plusnet Staff
Posts: 169
Thanks: 55
Fixes: 6
Registered: 07-12-2017

Re: Red power light on modem

Welcome to the Community Forums @rosieshaw

 

A red power light usually indicates the router has failed to start up. I can see that a new router has been ordered, let us know how you get on with it!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team