Red power light on modem
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Red power light on modem
27-01-2018 8:57 AM
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Help! The power light has gone red on my router last night. Tried all the usual switching off, pin in the reset button and nothing's happening. We have no internet......what can I do please on a rainy weekend with two teenage boys, aghhhhhh!
Re: Red power light on modem
27-01-2018 9:46 AM - edited 27-01-2018 9:52 AM
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Hi @rosieshaw
Welcome to the fourms.
From doing a quick search, red power light looks like your router is faulty.
For example I found this thread with a similar issue.
I assume you're using PlusNet supplied hardware. If so I am sure a member of staff can arrange a replacement to be sent ASAP.
They may want your old one back, in which case PlusNet can include a returns bag?
Someone can correct me if I am wrong.
EDIT: Just found another thread with a similar problem if that is the hardware you're using.
Re: Red power light on modem
01-02-2018 12:52 PM
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Welcome to the Community Forums @rosieshaw
A red power light usually indicates the router has failed to start up. I can see that a new router has been ordered, let us know how you get on with it!
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