Really bad internet and wi fi
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Really bad internet and wi fi
Really bad internet and wi fi
19-08-2021 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Please help me thanks
Re: Really bad internet and wi fi
19-08-2021 7:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@pnhawkes Welcome to the forums. It may be the router, but is more likely to be the network/infrastructure. If you would like Community help, can you confirm whether you are on an ADSL or FTTC connection?
Re: Really bad internet and wi fi
19-08-2021 7:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers Peter
Re: Really bad internet and wi fi
19-08-2021 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@pnhawkes I'm 66 too, but fortunately not computer illiterate.
Unfortunately, without a bit more information, no-one is going to be able to help you - I doubt Plusnet staff will be monitoring this board, so it will be down to other members to help, and that means you will have to help us to help you.
Which router do you have for a start? and are you able to follow instructions/suggestions.
Re: Really bad internet and wi fi
19-08-2021 7:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers Peter
Re: Really bad internet and wi fi
19-08-2021 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Right - you are on ADSL, so that is one question out of the way. The TG582n does get a bit warm, from my experience, but it shouldn't be over-hot - it is in an unobstructed position, because it needs a good airflow?
Re: Really bad internet and wi fi
19-08-2021 8:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers Peter
Re: Really bad internet and wi fi
19-08-2021 8:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK. Sounds like the TG582n has developed a fault. Unfortunately, PN staff will have left for the day, and no-one else has picked this up. I'll have a think and see if I can bring it to staff attention tomorrow.
Re: Really bad internet and wi fi
20-08-2021 11:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Good morning @pnhawkes
Thanks for reaching out. I've run a couple of tests on your line today which aren't showing any definitive faults with the service, however cross talk has been detected. This often stems from populated cabinets across the network, though it's tricky to zero in on the direct impact it's having on your service, and the line looks pretty stable.
I've just processed a new and upgraded router (Plusnet Hub One) to be sent out to you though, which will arrive within 3-5 working days, all associated P&P fees have been waived.
See how you get on with the new router and let us know if you're still having problems.
Re: Really bad internet and wi fi
23-08-2021 9:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So a really big thank you to you all your help has been really appreciated.
Cheers Peter.
Re: Really bad internet and wi fi
24-08-2021 8:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @pnhawkes, thanks for getting back to us and it's great to hear your connection and wireless is looking back to normal for you.
If there's anything we can help you wit moving forwards then please don't hesitate getting back in touch.
Re: Really bad internet and wi fi
24-08-2021 10:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Cheers Peter
Re: Really bad internet and wi fi
24-08-2021 10:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Peter
Really glad to hear your router problem has been sorted. No need to worry about renewal for the moment. Plusnet will contact you before your contract expires in November and offer you a renewal price which will be more than you are paying now -- everything's going up isn't it? If you give them a ring they will usually give a good price so they keep their long-standing customers.
Best wishes -- Mike
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Really bad internet and wi fi