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Re: Plusnet Hub One Firmware Update Request

Lowepepsi2004
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Registered: ‎18-12-2018

Re: Plusnet Hub One Firmware Update Request

@Gandalf

 

Currently have 2 Plusnet Hub One running firmware 4.7.5.1.83.8.237.2.2, iv tried the reset idea and doesn't seem to work. Could you push update if I give you both serial numbers.

 

 

Thanks

James

20 REPLIES 20
dvorak
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Re: Plusnet Hub One Firmware Update Request

 

Moderators Note

Posts split into its own topic for better visibility. 

 


 

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Gandalf
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Re: Plusnet Hub One Firmware Update Request

Hi James.

Sure thing, feel free to PM me the serial numbers.

Could I also ask what issues you're experiencing which is prompting a firmware update request?

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Gandalf
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Re: Plusnet Hub One Firmware Update Request

Thanks for your private message James.

I've requested that the firmware in your routers are updated.

I'll post back once this is completed.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Gandalf
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Re: Plusnet Hub One Firmware Update Request

We've updated the firmware in your router which looks like was done on 31/12/2018.

Let me know if you have any further issues.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
Lowepepsi2004
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Re: Plusnet Hub One Firmware Update Request

@Gandalf

 

Sorry only just seen your post, I have DM'd you. Only 1 seems to of updated.

 

Thanks 

Gandalf
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Re: Plusnet Hub One Firmware Update Request

No worries, I'll pick this up when I'm in the office tomorrow.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @Gandalf

So is there an update to Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17 or is it just the date being updated.

 

Gandalf
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Re: Plusnet Hub One Firmware Update Request

Hi @mort7890

There are newer firmware versions, but are generally only used to try to diagnose and fix an issue.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @mort7890

I could be wrong but I'm still fairly certain there's a newer version.

I've posted a message to our products team to confirm what the latest firmware version is.

Will update when i hear back.

So there is a newer version, no information posted and it looks like a case of "if it's not broken don't fix it"

 

Didn't think accounts was broken.

Gandalf
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Re: Plusnet Hub One Firmware Update Request

@mort7890 wrote:

So there is a newer version, no information posted and it looks like a case of "if it's not broken don't fix it

Pretty much.

If you're not having any issues with your router why fix it? Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet
bobpullen
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Re: Plusnet Hub One Firmware Update Request

@mort7890, your hub has been upgraded to the latest available firmware version.

Bob Pullen
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @bobpullen

Thanks for the upgrade, has it been available since July 2017?

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 19/07/17

bobpullen
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Re: Plusnet Hub One Firmware Update Request

No, only recently.

Not sure why the timestamp hasn't updated Huh

Bob Pullen
Plusnet Product Team
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @bobpullen

 

That's why I queried it as it still shows the same date.