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Re: Plusnet Hub One Firmware Update Request

Lowepepsi2004
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Posts: 2
Registered: ‎18-12-2018

Re: Plusnet Hub One Firmware Update Request

@Gandalf

 

Currently have 2 Plusnet Hub One running firmware 4.7.5.1.83.8.237.2.2, iv tried the reset idea and doesn't seem to work. Could you push update if I give you both serial numbers.

 

 

Thanks

James

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Re: Plusnet Hub One Firmware Update Request

 

Moderators Note

Posts split into its own topic for better visibility. 

 


 

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Plusnet Help Team
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Re: Plusnet Hub One Firmware Update Request

Hi James.

Sure thing, feel free to PM me the serial numbers.

Could I also ask what issues you're experiencing which is prompting a firmware update request?

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Plusnet Hub One Firmware Update Request

Thanks for your private message James.

I've requested that the firmware in your routers are updated.

I'll post back once this is completed.

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 Anoush Mortazavi
 Plusnet Help Team
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Re: Plusnet Hub One Firmware Update Request

We've updated the firmware in your router which looks like was done on 31/12/2018.

Let me know if you have any further issues.

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 Anoush Mortazavi
 Plusnet Help Team
Lowepepsi2004
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Posts: 2
Registered: ‎18-12-2018

Re: Plusnet Hub One Firmware Update Request

@Gandalf

 

Sorry only just seen your post, I have DM'd you. Only 1 seems to of updated.

 

Thanks 

Plusnet Help Team
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Re: Plusnet Hub One Firmware Update Request

No worries, I'll pick this up when I'm in the office tomorrow.

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 Anoush Mortazavi
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @Gandalf

So is there an update to Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 19/07/17 or is it just the date being updated.

 

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Re: Plusnet Hub One Firmware Update Request

Hi @mort7890

There are newer firmware versions, but are generally only used to try to diagnose and fix an issue.

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 Anoush Mortazavi
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @mort7890

I could be wrong but I'm still fairly certain there's a newer version.

I've posted a message to our products team to confirm what the latest firmware version is.

Will update when i hear back.

So there is a newer version, no information posted and it looks like a case of "if it's not broken don't fix it"

 

Didn't think accounts was broken.

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Re: Plusnet Hub One Firmware Update Request

@mort7890 wrote:

So there is a newer version, no information posted and it looks like a case of "if it's not broken don't fix it

Pretty much.

If you're not having any issues with your router why fix it? Smiley

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 Anoush Mortazavi
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Re: Plusnet Hub One Firmware Update Request

@mort7890, your hub has been upgraded to the latest available firmware version.

Bob Pullen
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @bobpullen

Thanks for the upgrade, has it been available since July 2017?

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 19/07/17

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Re: Plusnet Hub One Firmware Update Request

No, only recently.

Not sure why the timestamp hasn't updated Huh

Bob Pullen
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mort7890
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Re: Plusnet Hub One Firmware Update Request

Hi @bobpullen

 

That's why I queried it as it still shows the same date.