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Random Factory Reset Plusnet Hub One

roryjoem
Dabbler
Posts: 12
Registered: 24-02-2016

Random Factory Reset Plusnet Hub One

Hi all,

 

woke up this morning to find my Plusnet Hub One had totally factory resetted itself and the orange light on the front was flashing.

It required a reboot and upon rebooting all my settings were gone, although I could tell they were reset before the reboot since my AP had the default name.

 

Very annoying as I had quite a few ports forwarded and things tweaked...anyone able to shed any light on why this may have happened?

Hoping to avoid this again, but to be honest, I may just buy a different router.

 

Thanks for your help.

Rory.

7 REPLIES
nutts4life
Hooked
Posts: 5
Fixes: 1
Registered: 22-11-2016

Re: Random Factory Reset Plusnet Hub One

I had exactly the same issue last night.

 

 

Details:

Plusnet Hub One

Software: 4.7.5.1.83.8.226

 

I now have all kinds of issues with setting up advanced settings (changing SSIS and IP address both don't work).

I will raise a seperate forum issue for these.

 

I hope others might confirm they had the same issue as you.

roryjoem
Dabbler
Posts: 12
Registered: 24-02-2016

Re: Random Factory Reset Plusnet Hub One

Ah, interesting to hear if anyone else had the same issue. Thanks for letting me know.

Browni
Seasoned Champion
Posts: 1,522
Thanks: 430
Fixes: 35
Registered: 02-03-2016

Re: Random Factory Reset Plusnet Hub One

Similar behaviour here but no factory reset fortunately.

Event log at time of disconnect:-

00:42:28, 22 Nov.
(238517.960000) PPPoE is up -​ Down Rate=79903Kbps, Up Rate=19999Kbps; SNR Margin Down=11.8dB, Up=16.5dB
00:42:28, 22 Nov.
(238517.940000) CHAP authentication successful
00:42:28, 22 Nov.
(238517.710000) CHAP Receive Challenge
00:42:28, 22 Nov.
(238517.710000) Starting CHAP authentication with peer
00:42:28, 22 Nov.
(238517.710000) PPP LCP Receive Configuration ACK
00:42:28, 22 Nov.
(238517.700000) PPP LCP Send Configuration ACK
00:42:28, 22 Nov.
(238517.700000) PPP LCP Send Configuration Request
00:42:28, 22 Nov.
(238517.700000) PPP LCP Receive Configuration Request
00:42:28, 22 Nov.
(238517.440000) CHAP Receive Challenge
00:42:28, 22 Nov.
(238517.440000) Starting CHAP authentication with peer
00:42:28, 22 Nov.
(238517.430000) PPP LCP Receive Configuration ACK
00:42:28, 22 Nov.
(238517.430000) PPP LCP Send Configuration Request
00:42:28, 22 Nov.
(238517.430000) PPP LCP Receive Configuration Reject
00:42:28, 22 Nov.
(238517.430000) PPP LCP Send Configuration ACK
00:42:28, 22 Nov.
(238517.430000) PPP LCP Receive Configuration Request
00:42:28, 22 Nov.
(238517.420000) PPP LCP Send Configuration Request
00:42:23, 22 Nov.
(238512.820000) Admin login successful by 192.168.1.63 on HTTP
00:42:04, 22 Nov.
(238493.890000) New GUI session from IP 192.168.1.63
00:37:10, 22 Nov.
(238200.080000) CWMP: session closed due to error: Could not resolve host
00:37:10, 22 Nov.
(238200.070000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:37:10, 22 Nov.
(238200.060000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:36:40, 22 Nov.
(238169.790000) CWMP: session closed due to error: Could not resolve host
00:36:40, 22 Nov.
(238169.770000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:36:40, 22 Nov.
(238169.760000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:36:40, 22 Nov.
(238169.500000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
00:36:39, 22 Nov.
(238168.790000) PPPoE is down after 804 minutes uptime [Disconnected]
00:36:36, 22 Nov.
(238166.030000) PPP LCP Send Termination Request [Peer not responding]

 you can see my login and reconnect at 00:42

eta BQM at time of outage My Broadband Ping - Plusnet
I must have been really bad in a previous life. This is my 3rd ISP in a row that uses lithium.
timjjames
Hooked
Posts: 5
Registered: 14-07-2014

Re: Random Factory Reset Plusnet Hub One

My Hub One disconnected at about 2.10am. I couldn't get it to stop power cycling long enough to get into the Admin screen. I rang up and they suggested reinstating my old Router/Modem which worked. As I was on the phone they received a message saying many people were having this trouble.

pushbike
Hooked
Posts: 9
Thanks: 2
Registered: 12-04-2010

Re: Random Factory Reset Plusnet Hub One

Guys - word on the street is that this could be an issue with the Plusnet hub and the Google Chromecast audio dongle:

https://community.plus.net/t5/Fibre-Broadband/Fibre-router-one-hub-continuously-flashing-orange-gree...

https://productforums.google.com/forum/#!topic/chromecast/3PiH_40qLBw

I'm going to try unplugging mine tonight and seeing if it stabilises things...

roryjoem
Dabbler
Posts: 12
Registered: 24-02-2016

Re: Random Factory Reset Plusnet Hub One

Interesting..I shall try this tonight when I get home.

Also incredibly frustrating.

nutts4life
Hooked
Posts: 5
Fixes: 1
Registered: 22-11-2016

Re: Random Factory Reset Plusnet Hub One

OK, guys. I have switched my chromecast audio off and the router is stable. Looks like that is the problem. Thank you to all that have helped.