Random Factory Reset Plusnet Hub One

[#1]

Hi all,

woke up this morning to find my Plusnet Hub One had totally factory resetted itself and the orange light on the front was flashing.

It required a reboot and upon rebooting all my settings were gone, although I could tell they were reset before the reboot since my AP had the default name.

Very annoying as I had quite a few ports forwarded and things tweaked...anyone able to shed any light on why this may have happened?

Hoping to avoid this again, but to be honest, I may just buy a different router.

Thanks for your help.

Rory.

[#2]

I had exactly the same issue last night.

Details:

Plusnet Hub One

Software: 4.7.5.1.83.8.226

I now have all kinds of issues with setting up advanced settings (changing SSIS and IP address both don't work).

I will raise a seperate forum issue for these.

I hope others might confirm they had the same issue as you.

[#3]

Ah, interesting to hear if anyone else had the same issue. Thanks for letting me know.

[#4]

Similar behaviour here but no factory reset fortunately.

Event log at time of disconnect:-

00:42:28, 22 Nov.
(238517.960000) PPPoE is up -​ Down Rate=79903Kbps, Up Rate=19999Kbps; SNR Margin Down=11.8dB, Up=16.5dB
00:42:28, 22 Nov.
(238517.940000) CHAP authentication successful
00:42:28, 22 Nov.
(238517.710000) CHAP Receive Challenge
00:42:28, 22 Nov.
(238517.710000) Starting CHAP authentication with peer
00:42:28, 22 Nov.
(238517.710000) PPP LCP Receive Configuration ACK
00:42:28, 22 Nov.
(238517.700000) PPP LCP Send Configuration ACK
00:42:28, 22 Nov.
(238517.700000) PPP LCP Send Configuration Request
00:42:28, 22 Nov.
(238517.700000) PPP LCP Receive Configuration Request
00:42:28, 22 Nov.
(238517.440000) CHAP Receive Challenge
00:42:28, 22 Nov.
(238517.440000) Starting CHAP authentication with peer
00:42:28, 22 Nov.
(238517.430000) PPP LCP Receive Configuration ACK
00:42:28, 22 Nov.
(238517.430000) PPP LCP Send Configuration Request
00:42:28, 22 Nov.
(238517.430000) PPP LCP Receive Configuration Reject
00:42:28, 22 Nov.
(238517.430000) PPP LCP Send Configuration ACK
00:42:28, 22 Nov.
(238517.430000) PPP LCP Receive Configuration Request
00:42:28, 22 Nov.
(238517.420000) PPP LCP Send Configuration Request
00:42:23, 22 Nov.
(238512.820000) Admin login successful by 192.168.1.63 on HTTP
00:42:04, 22 Nov.
(238493.890000) New GUI session from IP 192.168.1.63
00:37:10, 22 Nov.
(238200.080000) CWMP: session closed due to error: Could not resolve host
00:37:10, 22 Nov.
(238200.070000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:37:10, 22 Nov.
(238200.060000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:36:40, 22 Nov.
(238169.790000) CWMP: session closed due to error: Could not resolve host
00:36:40, 22 Nov.
(238169.770000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
00:36:40, 22 Nov.
(238169.760000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
00:36:40, 22 Nov.
(238169.500000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
00:36:39, 22 Nov.
(238168.790000) PPPoE is down after 804 minutes uptime [Disconnected]
00:36:36, 22 Nov.
(238166.030000) PPP LCP Send Termination Request [Peer not responding]

 you can see my login and reconnect at 00:42

eta BQM at time of outage

[#5]

My Hub One disconnected at about 2.10am. I couldn't get it to stop power cycling long enough to get into the Admin screen. I rang up and they suggested reinstating my old Router/Modem which worked. As I was on the phone they received a message saying many people were having this trouble.

[#6]

Guys - word on the street is that this could be an issue with the Plusnet hub and the Google Chromecast audio dongle:

https://community.plus.net/t5/Fibre-Broadband/Fibre-router-one-hub-continuously-flashing-orange-gree...

https://productforums.google.com/forum/#!topic/chromecast/3PiH_40qLBw

I'm going to try unplugging mine tonight and seeing if it stabilises things...

[#7]

Interesting..I shall try this tonight when I get home.

Also incredibly frustrating.

[#8]

OK, guys. I have switched my chromecast audio off and the router is stable. Looks like that is the problem. Thank you to all that have helped.