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Problems with ports after swapping to a different router

Lynity
Newbie
Posts: 1
Registered: 03-01-2017

Problems with ports after swapping to a different router

Hello everyone! I have just swapped my router over my from old one and i am no longer able to access the game Black Desert Online, and their website(I can also not get to speedtest.net either!) I have attempt to port forward the ports need to the game but with no success, any help would be grateful!

1 REPLY
MrSilver
Pro
Posts: 550
Thanks: 88
Fixes: 9
Registered: 05-10-2016

Re: Problems with ports after swapping to a different router

Hi

What router are you now using? Does it have any parental control software enabled (to block gaming) or do you use Plusnet Safeguard for parental controls at all?

You say you cant get to the website or speedtest.net either? Can you get to any other websites?

Can you try running a traceroute to their site? tracert www.blackdesertonline.com (on windows) and we can see where it stops compared to others. I can get to the website fine at the moment.