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Problem with WIFI and router making a strange noise!

chrispeach1
Grafter
Posts: 45
Registered: 19-04-2016

Problem with WIFI and router making a strange noise!

Hi

 

As topic suggests the wifi seems to be randomly dropping out. There is no issues with a wired connection.

 

The router also makes a strange fuzzing sound and I am concerned it might be faulty.


Are you able to advise?

 

Thanks,


Chris

5 REPLIES
Moderator
Moderator
Posts: 25,766
Thanks: 1,124
Fixes: 47
Registered: 14-04-2007

Re: Problem with WIFI and router making a strange noise!

Moderator's note by Dick (Strat) Topic moved to a more appropriate board.

Customer and Forum Moderator.
Product of the Tyrell Corporation
southerner
Aspiring Pro
Posts: 503
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Problem with WIFI and router making a strange noise!

Do you have a Hub One? Only that can make a slight buzzing sound when 5Ghz is in use.

Have you tried changing the channel the router uses? It might be congested at your location. A good app you can use to find the best channel to use at your location is WiFi Analyser https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer
chrispeach1
Grafter
Posts: 45
Registered: 19-04-2016

Re: Problem with WIFI and router making a strange noise!

No it is still not working properly

 

The strange noise is coming from the plug I believe

 

I also didnt just post this here on a whim - since I dont want to stay on the phone for over 40 minutes listening to power ballads in the hope a staff member answers the phone for then to spend another hour or so discussing potential fixes AND since plusnet seemed to have removed the ability to raise a question on the account can someone from the staff please reply via this message with an indication of the next step

 

I would have thought sending out a new router may assist

chrispeach1
Grafter
Posts: 45
Registered: 19-04-2016

Re: Problem with WIFI and router making a strange noise!

Any help from a plusnet representative with this or am I left endlessly waitingHuhHuh

 

Suppose I will have to resort to flaming on your Facebook and Twitter again in order to get a response....

southerner
Aspiring Pro
Posts: 503
Thanks: 45
Fixes: 1
Registered: 27-11-2013

Re: Problem with WIFI and router making a strange noise!

Probably best biting the bullet & calling them when you have the time. Staff response on here isn't what it used to be.