Possible to get a new router
I have just renewed my contract for another year with plusnet, I have now been with you since January 2012 and using the same router that you provided since that time.
I am concerned though that this router will not last forever and I don’t want to be left with nothing so is it possible for you to send me another just as a backup incase any issues occur in the future.
I have tried live chat but it isn’t working at the moment and the telephone lines are extremely busy and I’ve been unable to get through as yet so I thought I’d ask here
Thanks in advance.
Re: Possible to get a new router
Sorry you're stuck with the old router, sounds like the ancient 2734 so hopefully a PN staffer will send you a Hub One replacement. However, here is Baldrick's superb guide to using the BT HH6 on this forum, it's much better than the current Hub One anyway. Quite a few on Gumtree as I write, prices £10 to £30 though if you're in area lockdown a collection trip will have to wait. Some on eBay too, if you can find one near you it's well worth the effort. Good luck.