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Possible to get a new router

Posts: 2
Registered: ‎19-01-2021

Possible to get a new router

Hi there,


I have just renewed my contract for another year with plusnet, I have now been with you since January 2012 and using the same router that you provided since that time.

I am concerned though that this router will not last forever and I don’t want to be left with nothing so is it possible for you to send me another just as a backup incase any issues occur in the future. 

I have tried live chat but it isn’t working at the moment and the telephone lines are extremely busy and I’ve been unable to get through as yet so I thought I’d ask here


Thanks in advance. 

Seasoned Pro
Posts: 601
Thanks: 306
Fixes: 8
Registered: ‎22-10-2014

Re: Possible to get a new router




Sorry you're stuck with the old router, sounds like the ancient 2734 so hopefully a PN staffer will send you a Hub One replacement. However, here is Baldrick's superb guide to using the BT HH6 on this forum, it's much better than the current Hub One anyway. Quite a few on Gumtree as I write, prices £10 to £30 though if you're in area lockdown a collection trip will have to wait. Some on eBay too, if you can find one near you it's well worth the effort. Good luck.

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Possible to get a new router

Hi there @Albut17


Sorry you've not been able to reach us, I've updated you further on your account here. Smiley

 Plusnet Help Team