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Possible to get a new router

Albut17
Newbie
Posts: 1
Registered: ‎19-01-2021

Possible to get a new router

Hi there,

 

I have just renewed my contract for another year with plusnet, I have now been with you since January 2012 and using the same router that you provided since that time.

I am concerned though that this router will not last forever and I don’t want to be left with nothing so is it possible for you to send me another just as a backup incase any issues occur in the future. 

I have tried live chat but it isn’t working at the moment and the telephone lines are extremely busy and I’ve been unable to get through as yet so I thought I’d ask here

 

Thanks in advance. 

2 REPLIES 2
Longliner
Aspiring Pro
Posts: 197
Thanks: 75
Fixes: 4
Registered: ‎22-10-2014

Re: Possible to get a new router

@Albut17 

 

 

Sorry you're stuck with the old router, sounds like the ancient 2734 so hopefully a PN staffer will send you a Hub One replacement. However, here is Baldrick's superb guide to using the BT HH6 on this forum, it's much better than the current Hub One anyway. Quite a few on Gumtree as I write, prices £10 to £30 though if you're in area lockdown a collection trip will have to wait. Some on eBay too, if you can find one near you it's well worth the effort. Good luck.

tinytaco
Plusnet Help Team
Plusnet Help Team
Posts: 455
Thanks: 61
Fixes: 28
Registered: ‎30-03-2020

Re: Possible to get a new router

Hi there @Albut17

 

Sorry you've not been able to reach us, I've updated you further on your account here. Smiley

 Noor
 Plusnet Help Team