Possible faulty router

[#1]

Thanks for that. Something decidedly wrong there, but what it is, I'm not certain.

Again, apologies for asking you to run multiple tests, but PN support is thin on the ground, and as customers, fellow Community members don't have access to the facilities available to staff. One more thought, can you run this test - https://www.broadbandchecker.btwholesale.com/#/ADSL and again C&P the results, making sure you phone number is outside the screen shot?

As a point of interest, what are you running these tests on, looks like a phone, to me?

[#2]

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@nos911 wrote:
I disagree @jab1 Plusnet have a responsibility to ensure the equipment they supply is capable of providing the service they advertise, the router simply isn't as getting throughout of below 1mbps on both wired and wireless devices is appalling.
My connection does look fine I won't deny that but the throughput is abysmal and can only be down to either high congestion or a router that isn't capable of outputting decent speeds.
If my property/devices where the issue then I wouldn't have had 24 months of consistent service and speeds from talktalk.

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Personally I would go for a BT Smarthub 6 because even if your line was working properly the WiFi performance is much better and they can be picked up for peanuts on an auction site, but that's your choice.

Have you by any chance paid for a static IP address? If so it could be that Plusnet have set your profile incorrectly.

Failing that I suggest that you take the front off the BT master socket and plug the filter that came with the hub in to the test socket that you will find inside. Connect your Plusnet supplied hub in to the filter using the cable that came with the Plusnet hub and again using the supplied Ethernet cable in to a computer and conduct a speed test.

If that works then it's something your end so come back for further advice. If it's still bad then report a fault at https://faults.plus.net

Plusnet will give you the standard warning about charging £65 if no fault found but you certainly have a very good case if the fault is with equipment that they have supplied and is still within guarantee.

[#3]

Makes me wonder:

Are you using the same line splitter for internet as you have used with TalkTalk?

Are you using the same cables from socket to hub as per TalkTalk provider?

Any additional (power) cables around your cable from router to socket to interfere with signal from socket to hub?

I wanted to have my router 12 meters from socket and had to purchase 15 meter cable but not "flat" but "twisted pair" also called "High Speed ADSL 2+" (you would know that twisted pair cable is round and not flat) and my service is running without drop of a speed.

Interesting is your upload is without interference.

[#4]

@jab1 im running them on my xbox one via a browser, my phone gives far worse results.
@bigvlad123 When I switched from plusnet all I changed was the router, the cables remained the same and did the placement of the router, there are no other cables within 10 feet of the router, I have also tried new cables and filter but nothing improves.

A few years ago I was with Vodafone at a different address and had an almost identical issue, this was after a few weeks of investigation and the involvement of their executive support team diagnosed as a red line(severely congested), they had to cancel my minimum term as I wasn't prepared to wait the 6 months they quoted to potentially fix the issue.

[#5]

Do you not have a 'proper' computer? And your phone will potentially give worse results, as that is only over wireless.

[#6]

@jab1 I do have a laptop but the results are the same as from my Xbox One, I managed to speak to a local Openreach engineer yesterday who lives on my street and his opinion is its contention on the backhaul, apparently they have had many callouts in the area over the last few months from Plusnet customers with identical issues but no resolution or acknowledgement from Plusnet themselves.
I will be calling Plusnet again tomorrow to lodge a formal complaint and request release from my contract if they refuse to acknowledge the issue, I'm down to a ridiculous 0.23mbps download this morning and i expect it to only increase slightly during the day before getting upto 20mbps around 11pm.

[#7]

@nos911 OK. Let us know how you get on. Not doubting the OR guy, but that sounds a bit strange, as I would have thought there would have been more reports on here if that were the case.

[#8]

Hi @nos911, thanks for getting in touch and I'm sorry to hear you're having speed issues as of recent.

Checking the connection from this side currently I can see we're getting 73.4Mbps download and 20Mbps upload to your router currently with no signs of errors or underlying issue showing. On top of this I can also see there's been no drops in connection in the last 13 days.
I beleive then, looking at how the connection is looking our side and the description of the issue throughout this thread that the issue you're seeing could very well be being caused by wireless interference or issues.

In which case, I'd advise running through my guide below on how best to optimise the wireless settings to best suit the property moving forwards which should help the the performance you're seeing.

The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.
 

1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
 

 2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
 

 3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices  to for a stronger signal.  
(When deciding which device goes on what frequency keep in mind that the 5GHz is designed for close range stationary devices and standard 2.4GHz the one which gets the wireless around your property further.)
 

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.
 

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.

Ultimately, due to the nature of the technology and mass amount of things both out of our and your control that can effect this connection type, both we and most other providers can't guarantee a set wireless performance. Having said that, the above steps should help with the issues you've been seeing.

Let us know how it goes.

[#9]

@BD Thanks for picking this up, and I agree it is strange. The OP has already said the two channels are separated, so that can be ruled out. He has not said, though whether the channel selection is on Automatic or Manual, or whether he has checked for channel utilisation, which could well be a factor.

Everything else checks out as him having a very good, stable connection.