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Port Forwarding Help Needed

cliffhl
Newbie
Posts: 2
Registered: ‎12-09-2018

Port Forwarding Help Needed

Hello. I and fellow colleagues are trying to access the following domain:

https://jira.innovation-hosting.com/

I and others are all able to access this url when using other networks and ISP's. However when using our home Plusnet networks from we are unable to access this site. Our browsers try to load it and then time out.

 

I have tried using the Port Forwarding feature within the Hub Manager selecting the options which include 'https' and 'http' in their description and then with my laptop and phone but to no avail. I am still unable to reach this url. 

 

Can anyone please advise? Jira is obviously a major piece of web based software which I need to be able to use but currently cannot using Plusnet as my ISP. Any advice is warmly welcomed. Thank you.

6 REPLIES 6
Moderator
Moderator
Posts: 21,195
Thanks: 3,080
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Registered: ‎11-01-2008

Re: Port Forwarding Help Needed

port forward is only of use for incoming connections and not out going, so don't worry about that.

it seems to be a routing issue on PN's side as I can access it from a VPN but not on a PN connection.

traceroute from pn:

traceroute to jira.innovation-hosting.com (185.119.140.170), 64 hops max, 52 byte packets
 1  192.168.1.254 (192.168.1.254)  1.581 ms  0.866 ms  0.772 ms
 2  410.xe-2-2-0.central10.pcn-bng04.plus.net (84.93.253.88)  14.981 ms  15.489 ms  15.701 ms
 3  411.be8.pcn-ir01.plus.net (84.93.253.91)  16.642 ms
    411.be8.pcn-ir02.plus.net (84.93.253.95)  15.780 ms
    411.be8.pcn-ir01.plus.net (84.93.253.91)  15.517 ms
 4  195.99.125.136 (195.99.125.136)  15.214 ms
    core1-be1.colindale.ukcore.bt.net (195.99.125.132)  15.729 ms
    195.99.125.136 (195.99.125.136)  15.924 ms
 5  109.159.254.7 (109.159.254.7)  16.632 ms
    acc2-te0-1-0-0.l-sws.21cn-ipp.bt.net (109.159.254.11)  17.405 ms
    acc2-te0-0-0-0.l-sws.21cn-ipp.bt.net (109.159.254.3)  16.722 ms
 6  ftip003439043.acc2.kingston.21cn-nte.bt.net (194.75.108.67)  19.877 ms  19.123 ms  20.025 ms
 7  * * *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  *^C
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cliffhl
Newbie
Posts: 2
Registered: ‎12-09-2018

Re: Port Forwarding Help Needed

Hi. From that it looks like everything is stopping at BT. Are you (Plusnet) able to raise a ticket with BT to get this addressed?

Community Gaffer
Community Gaffer
Posts: 13,943
Thanks: 1,472
Fixes: 119
Registered: ‎04-04-2007

Re: Port Forwarding Help Needed

Yep, looks to be a routing issue. I've raised it to our engineers for investigation (ref: INFOPS-3100).

Edit: incidentally the site *can* be accessed from a BT Broadband connection.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

niallcanavan
Newbie
Posts: 2
Registered: ‎17-09-2018

Re: Port Forwarding Help Needed

Hi team

 

I am seeing similar issue when trying to connect to another Innovation group URL. This time to uk.symbility.net

 

From users within Plusnet, connections fail. Have run traceroutes to the URL and they time out same place. Not sure if this is a routing issue or if firewalls are not responding. How can the status of INFOPS-3100 be viewed

 

Tracing route to lb-prod-uk.symbility.net [185.119.140.66]

over a maximum of 30 hops:

 

  1    <1 ms    <1 ms    <1 ms  10.0.0.254

  2     7 ms     7 ms     7 ms  410.xe-2-2-0.central10.psb-bng02.plus.net [84.93.253.104]

  3     8 ms     8 ms     7 ms  411.be6.psb-ir02.plus.net [84.93.253.111]

  4     8 ms     8 ms     7 ms  195.99.125.138

  5     9 ms     8 ms    10 ms  acc2-te0-0-0-4.l-sws.21cn-ipp.bt.net [109.159.254.19]

  6    11 ms    12 ms    11 ms  ftip003439043.acc2.kingston.21cn-nte.bt.net [194.75.108.67]

  7     *        *        *     Request timed out.

[…]

30     *        *        *     Request timed out.

Trace complete.

 

 

Community Gaffer
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Posts: 13,943
Thanks: 1,472
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Registered: ‎04-04-2007

Re: Port Forwarding Help Needed

@niallcanavan, already reported by another poster here.

Bob Pullen
Plusnet Product Team
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Community Gaffer
Community Gaffer
Posts: 13,943
Thanks: 1,472
Fixes: 119
Registered: ‎04-04-2007

Re: Port Forwarding Help Needed

Access to the problematic sites should be sorted now? Let me know if not.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵