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Plusnet router WiFi not working

FIXED
mick82
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎13-11-2020

Plusnet router WiFi not working

Hi,
My Plusnet router has gone faulty, it won't power on. I have tried resetting it with a paper clip but this hasn't worked. Can a Plusnet agent on here organise a replacement to be sent out or do I need to call customer support?
Thanks.
7 REPLIES 7
Jaggies
Aspiring Pro
Posts: 1,699
Thanks: 34
Fixes: 2
Registered: ‎29-06-2010

Re: Plusnet router WiFi not working

If there are no lights/power on the router, it may well be a dodgy power supply. Do you have another one that you can try?

 

NB: Make sure the voltage/polarity etc are the same before you use another PS.

mick82
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎13-11-2020

Re: Plusnet router WiFi not working

Hi,
Yes the first thing I did is try a different PSU, it hasn't made any difference, the router appears to have died, there aren't any lights.
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,853
Thanks: 4,923
Fixes: 315
Registered: ‎04-04-2007

Re: Plusnet router WiFi not working

When did this happen? It looks to me like you're currently online, possibly using a BT Smarthub?

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

mick82
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎13-11-2020

Re: Plusnet router WiFi not working

Hi,
It happened a while ago so I've borrowed my friends smarthub as he doesn't use it but his contract has finished and he has to send it back to BT.
Thanks
mick82
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎13-11-2020

Re: Plusnet router WiFi not working

Fix
I've just called Plusnet and ordered a new router.
RealAleMadrid
Aspiring Hero
Posts: 2,692
Thanks: 1,370
Fixes: 59
Registered: ‎07-07-2009

Re: Plusnet router WiFi not working

@mick82 I hope you're only paying for the postage charge, the full price for a replacement is a ridiculous £99 I think. You could get a second hand BT Home Hub or Plusnet router for a small fraction of that amount.

mick82
Dabbler
Posts: 14
Thanks: 1
Fixes: 1
Registered: ‎13-11-2020

Re: Plusnet router WiFi not working

Yes I'm just paying £6.99 postage, I wouldn't have paid £99, that's too expensive!!