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Plusnet password change now can't get internet

FIXED
JacquiC
Newbie
Posts: 5
Registered: 23-10-2012

Plusnet password change now can't get internet

Hello, probably a really simple fix but I'm a bit simple!  I changed my PlusNet account password yesterday and now I can't get internet access (logging in via phone).  I don't have a PlusNet router (it's a TPLink Archer D9) - does anyone know what I have to do?  Thanks in advance and apologies for being a bit dim!  Jacqui

5 REPLIES
Community Veteran
Posts: 1,344
Thanks: 203
Fixes: 31
Registered: 13-08-2015

Re: Plusnet password change now can't get internet

You just need to update the password in your router, it is linked to your account password. So when you changed the account password, you need to also change the router to match the account.

Moderator
Moderator
Posts: 17,673
Thanks: 2,407
Fixes: 170
Registered: 06-04-2007

Re: Plusnet password change now can't get internet

Fix

You would also need to change the password in the router to the same as your PN account.

 

Login: youraccountusername@plusdsl.net

PW: youraccountpassword

Edit: @Mustrum beat me to it.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Moderator
Moderator
Posts: 17,673
Thanks: 2,407
Fixes: 170
Registered: 06-04-2007

Re: Plusnet password change now can't get internet

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

JacquiC
Newbie
Posts: 5
Registered: 23-10-2012

Re: Plusnet password change now can't get internet

Thank you very much - all working now!

Plusnet Help Team
Plusnet Help Team
Posts: 128
Thanks: 34
Fixes: 4
Registered: 22-01-2018

Re: Plusnet password change now can't get internet

Happy to hear that @JacquiC, please let us know if you need any further assistance.

 

Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM
 Plusnet Help Team