Plusnet 'chat' have told me to buy a different non-Plusnet router
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Plusnet 'chat' have told me to buy a different non-Plusnet router
21-11-2017 6:31 PM
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I recently changed to Plusnet FTTC (the cabinet is on the pavement outside my front door) from Sky copper-only broadband (using a 7 year old O2 router from before Sky bought O2).
I was told I would get 79mb, great. I might get near that wired, but I get between 1mb - 45mb WiFi. Fair enough, it's WiFi, it'll be less. Not 'that' less though. 1mb?! The bandwidth is strangled. I can't even stream Netflix on my PS4. I'm getting worse bandwidth and worse download speeds most of the time than I had on average with my old O2 router. How is that possible?!
I had a live chat with a Plusnet advisor and the short story is that I was told to buy a new non-Plusnet router as the Plusnet hub thing they provided couldn't cope with my usage (streaming Netflix to 1 device was blurred and occasionally buffering!).
The advisor even told me that they personally use Sky, not Plusnet.
Great, thanks. Reassuring. So who forks out the cash for a new router, Plusnet? Total shambles.
Re: Plusnet 'chat' have told me to buy a different non-Plusnet router
22-11-2017 3:16 AM
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ISPs only guarantee broadband speeds over a wired connection. No ISP will provide any guarantees for wireless speeds.
Have you logged into the Hub One to check what wired speed is currently been provided?
Use a web browser and go to 192.168.1.254.
Navigate to Advanced Settings -> Broadband -> Connection.
Have you connected a computer to the hub using ethernet cable and performed a speed test to confirm all it well?
Unlike your old o2 router, the Plusnet Hub One is a dual band wifi router and your PS4 is also dual band.
Try splitting the 2.4 and 5 GHz wireless.
https://community.plus.net/t5/My-Router/2-4ghz-and-or-5ghz-best-practice/td-p/1351950
Then see if your PS4 performs better or worse on 2.4 and 5 GHz band.
If you choose to use 2.4 GHz band, try manually setting channels 1, 6 or 11 on the Hub One.
Re: Plusnet 'chat' have told me to buy a different non-Plusnet router
23-11-2017 7:45 PM
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how far away is the router, on shortish distances the hub one works fine, but it is low power and so at medium to long distances works badly
Re: Plusnet 'chat' have told me to buy a different non-Plusnet router
23-11-2017 9:23 PM
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Hi Bill888, I really appreciate the detail of the advice you've given me. My overall complaint was that previously on copper-only on a 7 year old plug and play modem/router I could stream not only to multiple devices at the same time via WiFi, but also even just to 1 device (be it my PS4, a laptop, a new iMac running Sierra, etc) in HD with no problems. But since moving to faster (WiFi) speed Plusnet, my bandwidth is strangled and I can't manage to stream on 1 single device. Being told by a Plusnet employee that they don't even use Plusnet and that I should fork out for my own router is a new experience for me, and left me a little full of rage.
In the end I've gone and bought a TP-Link and I'll set that up instead. Pretty disappointed.
Re: Plusnet 'chat' have told me to buy a different non-Plusnet router
23-11-2017 9:26 PM
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Hi bluewhale. Yep, I'm beginning to find that out. Pretty shoddy in 2017. See my reply to bill888. I'm just unhappy that I'd have been netter off sticking with a rubbish O2 router and copper-only connection. Now I've got to shell out for a new third party router/modem at the advice of the Plusnet tech. I appreciate everyone taking the time to respond and offer advice and thoughts. Chers.
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