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Plusnet - PLEASE Allow Manual DNS on Hub One

pguest3032
Hooked
Posts: 7
Registered: 2 weeks ago

Re: Plusnet - PLEASE ALLOW MANUAL DNS ON HUB ONE

Just been reading through this thread as I have recently discovered the lack of ability to change the DNS settings on my Plusnet router. I need to be able to use OpenDNS in order to set some half-decent family filters, as I have teenagers and younger children in the house with multiple devices, and Plusnet Safeguard has never seemed to work properly for me, despite numerous conversations with the support line.

 

Can I confirm that regarding the BT Business Smart Hub 6, it's 'Type A' I should be purchasing, and not any of the other various versions? 

 

I appreciate that this thread is a few months old now, any help would be appreciated. It'll be a massive headache reliever to get a decent router set up with proper content filters! Thanks

 

 

lynxthecat
Hooked
Posts: 7
Thanks: 1
Registered: ‎30-03-2019

Re: Plusnet - PLEASE ALLOW MANUAL DNS ON HUB ONE

Yes the plusnet filter is useless - allows through pretty much all adult content (try just searching google images or reddit) except very obvious sites. The cleanbrowsing family filter DNS seems to filter out pretty much all the obscene material.

 

It is wholly unacceptable that Plusnet have blocked custom DNS setting on the router, absent a proper filter.  

 

@Baldrick1 can confirm but I believe if you scroll up the '088315' is what I purchased and isn't this an example:

 

https://www.ebay.co.uk/itm/BT-Business-Smart-Hub-6-Brand-New-Sealed-088315-BTB-EI-SI-4-0-Type-Faster...

 

Since installing the router has been far better than the standard Plusnet router in terms of range and it has stayed rock solid since the install. Never have to reboot or experience any disconnects or whatever. It just works, with better range and with DNS configuration possible. 

 

I suppose we cannot set up DNS over TLS via this router and have to do that on individual devices (encrypted DNS requests). 

 

pguest3032
Hooked
Posts: 7
Registered: 2 weeks ago

Re: Plusnet - PLEASE ALLOW MANUAL DNS ON HUB ONE

Agreed, it's bad enough that their own software doesn't work but then the router also prevents you from using an alternative!

Thanks, that looks like the one I have purchased. Someone mentioned above not to go for the one with a red port on the back, the one I've ordered seems to only have the four yellow ports. Good to hear that I'll also be getting an improvement in wifi performance with it.
Baldrick1
Hero
Posts: 3,199
Thanks: 1,385
Fixes: 87
Registered: ‎30-06-2016

Re: Plusnet - PLEASE ALLOW MANUAL DNS ON HUB ONE

If it's a model 088315 it's a business version. Forget about the Type A bit. Note that from the photo's of a Smarthub the Residential and Business versions are identical. If you can see a photo of the box and it's labelled BT Smart Hub then it's the residential version and the DNS servers are fixed to the Plusnet ones. What you need is a box labelled BT Business Smart Hub.

Note also my final paragraph from here https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/m-p/1587673#M85...

If you want to select your own DNS server(s) then go to ‘Advanced Settings’ then ‘My Network’. Select the ‘IPv4 Configuration’ tab. Under ‘DNS Servers’ input your preferred servers. Select ‘Save’. Note that if you go back to the ‘Home’ page then ‘Status’ that this will show the Primary and Secondary DNS servers to still be the Plusnet ones. However, if you have a windows PC, open a command prompt and enter ‘ipconfig /all’ you will see that your choice is actually the ones in use.

When you come to set one up take note of when to plug in the DSL cable. If you plug it in before instructed it won't accept your Plusnet log in details. Also note that you must not have special characters in your password.

pguest3032
Hooked
Posts: 7
Registered: 2 weeks ago

Re: Plusnet - PLEASE ALLOW MANUAL DNS ON HUB ONE

The eBay listing title and description says 'BT Business Smart Hub 6' but some of the images suggest it's a residential one. I've messaged the seller the clarify and stressed why I need to have the Business version *rolls eyes*
Baldrick1
Hero
Posts: 3,199
Thanks: 1,385
Fixes: 87
Registered: ‎30-06-2016

Re: Plusnet - PLEASE ALLOW MANUAL DNS ON HUB ONE

As I said, apart from the box and the part number the images will be identical.