Plusnet One Hub and VPN Issue
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Plusnet One Hub and VPN Issue
07-08-2017 7:53 PM
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Hello all,
hope you can answer my question.
I have an Asus RT-AC51 router configured with my vpn details (ipvanish), plugged into the plusnet router, all working fine until 2 days ago. When vpn is active I loose all internet traffic. I noticed the firmware on my plusnet router was updated on 6th August, have they changed something to stop people using vpn on plusnet.
Re: Plusnet One Hub and VPN Issue
07-08-2017 11:47 PM
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I can't think of anything in the new firmware update that would have affected VPN use. Might sound clichéd but have you tried power cycling both devices since? Assuming the Hub is acting as the modem, try powering both off, then power the Hub on, wait for it to establish a connection, then power the Asus on.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet One Hub and VPN Issue
08-08-2017 6:17 AM
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Thanks Bob,
yes ive tried this, still no joy. Strange thing is, if I choose a non U.K. Server ie Belgium, it works fine again.
Re: Plusnet One Hub and VPN Issue
08-08-2017 9:58 AM
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@MadSkilzYo wrote:
I noticed the firmware on my plusnet router was updated on 6th August, have they changed something to stop people using vpn on plusnet.
Upon further inspection I can see your router was actually upgraded early hours of the 7th August:
Session Started Session Ended Session Duration 06:08 08/Aug/2017 N/A 3:29:33 (on going) 03:03 07/Aug/2017 06:06 08/Aug/2017 One Day, 3:3:16 14:54 27/Jul/2017 03:00 07/Aug/2017 10 Days, 12:5:52
If your problems started prior to that, then it's not going to be related.
In fact, you'd had an uninterrupted session 10 days prior to that, so if the issue arose during that time then it's unlikely (although not outside of the realms of possibility) to be anything our side
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet One Hub and VPN Issue
08-08-2017 5:50 PM
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Hi Bob,
Lets take the asus router out of the equation for a moment.
If I connect to the plusnet modem on my iPad I can activate a vpn via the ipvanish app. I get no internet access at all. If I choose a non U.K. Server, as mentioned above, I can access the internet
If I disconnect from wifi, and use 4G on my iPad, and activate vpn, I get internet access
If I connect to my neighbours wifi, who is on BT, and do the same, I get internet access on any UK server I connect to.
So surely it's a plusnet issue.
Re: Plusnet One Hub and VPN Issue
08-08-2017 6:42 PM
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Ok. Think I've found a way to get it working.
Thanks Bob for looking into it.
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