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Plusnet Hub v Apple v Netgear

Posts: 20
Thanks: 1
Registered: ‎23-02-2019

Plusnet Hub v Apple v Netgear

Good evening all - a quick question from someone who is new to Plusnet.

I've got FTTC which is great and provides me with about 70meg. I've previously had it through BT and then switched to John Lewis and now to Plusnet. I swapped by BT Home Hub 4 to an Apple Airport Time Capsule for backing up and router. I had an Openreach router with the Home Hub 4.

I'd like to connect the Airport Time Capsule to the Plusnet Hub One which I think I can do by USB to back up over a network (which USB do I need and how do i do it!!). Also, Is this the best option or is the Airport Time Capsule a better router (with the Openreach modem)? 

One other thing. Since having Plusnet and using the Hub One the connection drops. Sometimes from the smart tv and often the wireless printer I use for work which is really frustrating. This hasn't happened before. Is it a router problem? I don't mind buying a new router/modem like the Netgear XR500 Nighthawk if its better connection, doesn't drop and gives a faster connection. Oh..and are they easy to set up?


Thanks for your help!




Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Plusnet Hub v Apple v Netgear

Hi @pn0705, thanks for your post.


Whilst I can't assist with 3rd party routers (there'll be a forum user who can, don't worry), I can definitely try to determine why the drops are happening.


As you've previously mentioned wireless devices (unless the TV is wired in), are the drops in connection also noticed on your wired Ethernet connections?


If wireless only, I'd definitely recommend looking at the guide below which will show you how to log into the router and change the wireless channel. It's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app called wifi analyzer which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.

1) To connect to your Hub One, you will need to open a browser and go to If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.

2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'

3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal.

4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.

5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.

Please let us know how you get on.

Posts: 526
Thanks: 114
Fixes: 11
Registered: ‎17-07-2016

Re: Plusnet Hub v Apple v Netgear


If you had the Openreach router and Airport Time Capsule working with John Lewis broadband it will work with Plusnet.

If the Hub One doesn't work for you then try the Openreach router and Airport Time Capsule.

You will need to enter your details but if you made it work for John Lewis broadband then the pinned posts in the My Router thread should enable you to re-programme it for Plusnet.


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