Plusnet Hub one router issue
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- Plusnet Hub one router issue
06-07-2017 7:25 PM
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Hi All,
I have the Plusnet access control set in my router to block internet and night to stop the kids accessing the internet when they should be in bed. It seems that for some reason tonight that the access control has already kicked in and is blocking all of the kids devices.
The one thing that I have noticed is that the Current Time in the Setting says Retreiving and has done all evening. Could that be why its blocking the devices? I have tried restarting the router, refreshing it, unplugging but nothing seems to work.
Anyone got any ideas?
Thanks in advance
Fixed! Go to the fix.
Re: Plusnet Hub one router issue
07-07-2017 6:46 AM - edited 07-07-2017 6:49 AM
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Possibly ntp.plus.net was down? This seems to tie-in https://community.plus.net/t5/Broadband/Plusnet-time-server-down/m-p/1455185
If still a problem are you able to set the time manually for now?
Re: Plusnet Hub one router issue
07-07-2017 3:45 PM
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Re: Plusnet Hub one router issue
07-07-2017 8:52 PM
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The time is still retreiving. I have no idea how to set it manually if I even can?
Re: Plusnet Hub one router issue
08-07-2017 12:59 PM - edited 08-07-2017 6:56 PM
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Woke up today with exactly this issue (all timed events broken because the router is unable to confirm time) just says retrieving....
And no option to manually set it.
Have had to disable parental controls just to let people online.....
Re: Plusnet Hub one router issue
08-07-2017 6:30 PM
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Yeah I have to, which is pointless.
Anyonw know if or how we can set the time manually or what we can do to fix?
Re: Plusnet Hub one router issue
09-07-2017 11:22 AM
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Sorry to hear that.
Anyone tried turning the broadband firewall off or to low in their Member Centre to see if that fixes the issue?
Re: Plusnet Hub one router issue
09-07-2017 12:17 PM - edited 09-07-2017 12:21 PM
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No it is already set to off. and still no time... ( even rebooted the router to check)
Re: Plusnet Hub one router issue
09-07-2017 1:33 PM - edited 09-07-2017 1:38 PM
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I'm having the same issue. Current time says "Retrieving" so Access Control isn't working. It's been like it since Friday morning.
Re: Plusnet Hub one router issue
09-07-2017 1:50 PM
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Can someone that's having this issue send us a screenshot of where this is showing as 'retrieving time' and we'll get this looked at.
Re: Plusnet Hub one router issue
09-07-2017 2:04 PM - edited 09-07-2017 2:53 PM
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screen shot attached
From event log (from today 9-7-17 @14:50)
05:57:27, 23 Mar. (107861.690000) NTP synchronization failure! 05:48:17, 23 Mar. (107311.660000) NTP synchronization failure! 05:39:07, 23 Mar. (106761.630000) NTP synchronization failure! 05:29:57, 23 Mar. (106211.600000) NTP synchronization failure! 05:20:47, 23 Mar. (105661.570000) NTP synchronization failure! 05:11:37, 23 Mar. (105111.540000) NTP synchronization failure! 05:02:27, 23 Mar. (104561.510000) NTP synchronization failure! 04:53:17, 23 Mar. (104011.480000) NTP synchronization failure! 04:44:07, 23 Mar. (103461.440000) NTP synchronization failure! 04:34:57, 23 Mar. (102911.410000) NTP synchronization failure! 04:25:46, 23 Mar. (102361.380000) NTP synchronization failure! 04:16:36, 23 Mar. (101811.350000) NTP synchronization failure! 04:07:26, 23 Mar. (101261.310000) NTP synchronization failure! 03:58:16, 23 Mar. (100711.180000) NTP synchronization failure! 03:49:06, 23 Mar. (100161.150000) NTP synchronization failure! 03:39:56, 23 Mar. (99611.120000) NTP synchronization failure! 03:30:46, 23 Mar. (99061.080000) NTP synchronization failure! 03:21:36, 23 Mar. (98511.050000) NTP synchronization failure! 03:12:26, 23 Mar. (97961.020000) NTP synchronization failure! 03:03:16, 23 Mar. (97410.980000) NTP synchronization failure! 02:54:06, 23 Mar. (96860.950000) NTP synchronization failure! 02:44:56, 23 Mar. (96310.920000) NTP synchronization failure! 02:35:46, 23 Mar. (95760.890000) NTP synchronization failure! 02:26:36, 23 Mar. (95210.850000) NTP synchronization failure! 02:17:26, 23 Mar. (94660.810000) NTP synchronization failure! 02:08:16, 23 Mar. (94110.770000) NTP synchronization failure! 01:59:06, 23 Mar. (93560.740000) NTP synchronization failure! 01:49:56, 23 Mar. (93010.710000) NTP synchronization failure! 01:40:46, 23 Mar. (92460.680000) NTP synchronization failure!
Re: Plusnet Hub one router issue
09-07-2017 2:58 PM
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We've just tested that page on one of the same routers and can't replicate the issue, is this the same error that the others in this thread are seeing too?
Our page looks like this:
Re: Plusnet Hub one router issue
09-07-2017 3:03 PM
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>ping ntp.plus.net Pinging ntp.plus.net [212.159.6.10] with 32 bytes of data: Reply from 212.159.6.10: bytes=32 time=10ms TTL=60 Reply from 212.159.6.10: bytes=32 time=10ms TTL=60 Reply from 212.159.6.10: bytes=32 time=10ms TTL=60 Reply from 212.159.6.10: bytes=32 time=10ms TTL=60 Ping statistics for 212.159.6.10: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 10ms, Maximum = 10ms, Average = 10ms
tracert ntp.plus.net Tracing route to ntp.plus.net [212.159.6.10] over a maximum of 30 hops: 1 8 ms <1 ms <1 ms PNHUB1 [192.168.1.254] 2 * * * Request timed out. 3 * 10 ms 10 ms 141.hiper04.sheff.dial.plus.net.uk [195.166.143.141] 4 11 ms 11 ms 12 ms be3-3106.psb-ir02.plus.net [195.166.143.140] 5 10 ms 10 ms 10 ms cdns02.plus.net [212.159.6.10] Trace complete.
tracert 212.159.6.10 Tracing route to cdns02.plus.net [212.159.6.10] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms PNHUB1 [192.168.1.254] 2 * * * Request timed out. 3 * * * Request timed out. 4 10 ms 11 ms 11 ms be3-3106.psb-ir02.plus.net [195.166.143.140] 5 10 ms 10 ms 10 ms cdns02.plus.net [212.159.6.10]
Re: Plusnet Hub one router issue
09-07-2017 3:40 PM
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A ping / trace route is not overly helpful - the servers might well be there and alive, but that does not mean that NTP traffic is passing on port 123.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Hub one router issue
09-07-2017 4:09 PM
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21:59:59, 23 Mar. | (165612.550000) NTP synchronization failure! |
21:50:49, 23 Mar. | (165062.520000) NTP synchronization failure! |
21:41:39, 23 Mar. | (164512.490000) NTP synchronization failure! |
21:32:29, 23 Mar. | (163962.460000) NTP synchronization failure! |
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