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Plusnet Hub Two Default Group bug

FIXED
Minxymoo
Grafter
Posts: 181
Thanks: 2
Registered: ‎22-07-2009

Plusnet Hub Two Default Group bug

I have a bug with the default group for access control.  I have two devices that I cannot remove.

IMG_5240.jpeg

I also keep get an entry like those below in the event log repeating every minute 

 

remove device from group [Default]

 

I have firmware v0.10.00.04201-PN installed on 19th June.

 

Any ideas as to what is causing this, it not causing an issues but is rather annoying.

4 REPLIES 4
Dan_the_Van
Aspiring Hero
Posts: 2,962
Thanks: 1,424
Fixes: 88
Registered: ‎25-06-2007

Re: Plusnet Hub Two Default Group bug

Fix

Hi @Minxymoo 

From past experience with the Hub Two and Hub One, if a reboot does not resolve the issue then it will have to be a factory reset.

I would not use a previous backup and then restore it after a factory reset as this would likely restore the issue.

Dan

 

Minxymoo
Grafter
Posts: 181
Thanks: 2
Registered: ‎22-07-2009

Re: Plusnet Hub Two Default Group bug

Seems a bit drastic, but I'll give it a try and let you know.

Dan_the_Van
Aspiring Hero
Posts: 2,962
Thanks: 1,424
Fixes: 88
Registered: ‎25-06-2007

Re: Plusnet Hub Two Default Group bug

Are the devices still connected to the Hub when you try to remove them from the group?

Wondering if you disconnected them first would help or disconnecting them and then remove them from the devices list.

HTH

Minxymoo
Grafter
Posts: 181
Thanks: 2
Registered: ‎22-07-2009

Re: Plusnet Hub Two Default Group bug

A reset seems to have fixed it